News : NYC's 311 Customer Service Hotline Has Record Year
New York, NY, Jan 8, 2015 -- Mayor Bill de Blasio says New York City's customer service hotline had its busiest year ever in 2014.
The 311 line received over 28 million customer contacts. It surpassed the previous high, set in 2011, by 16 percent.
New Yorkers can use the number to get information on a wide range of city services and issues.
They include reporting a lack of heat, enrolling in pre-kindergarten and checking on alternate side of the street parking regulations.
Most customers call 311 but the service can also be accessed online or by texting.
The 311 service was created by de Blasio's data-driven predecessor, Michael Bloomberg, in 2003. Its call center is in Lower Manhattan. The website can accommodate more than 50 languages.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Adherence
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, January 9, 2015