News : NYC's 311 Hotline Gets 200 Millionth Call
New York, NY, USA, March 6, 2015 -- New York City's 311 hotline has fielded its 200 millionth phone call.
The landmark call came in at 7:24 a.m. on Friday. It was a heat and hot water complaint in Queens.
City officials said it was received by operator Quintin Rudd. He's taken more than 124,000 calls since he started working at the non-emergency call center in 2007.
New Yorkers can call 311 —or go to its website — to access city services, including alternate side of the street parking regulations.
It was founded in 2003 by former Mayor Michael Bloomberg and has been embraced by his successor, Bill de Blasio.
The system handles an average daily call volume of 57,000 inquiries.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaint Management
Published: Monday, March 9, 2015