News : NYC's 311 Hotline Gets 200 Millionth Call
New York, NY, USA, March 6, 2015 -- New York City's 311 hotline has fielded its 200 millionth phone call.
The landmark call came in at 7:24 a.m. on Friday. It was a heat and hot water complaint in Queens.
City officials said it was received by operator Quintin Rudd. He's taken more than 124,000 calls since he started working at the non-emergency call center in 2007.
New Yorkers can call 311 —or go to its website — to access city services, including alternate side of the street parking regulations.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
It was founded in 2003 by former Mayor Michael Bloomberg and has been embraced by his successor, Bill de Blasio.
The system handles an average daily call volume of 57,000 inquiries.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Play Your Agents Their Calls
Published: Monday, March 9, 2015
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...