News : NYU Langone Expands Growing Network with New Patient Access Contact Center in Florida
New York, NY, USA, Nov, 2019 -- NYU Langone Health is expanding its network by opening a new patient access contact center in Boynton Beach, Florida. The new facility offers a personalized experience to patients as a centralized point of access for providers and services across the growing NYU Langone network, where contact center representatives act as the gateway for patients on behalf of physician practices.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"We're thrilled to expand our growing footprint in Florida through this new location in Boynton Beach," said Andrew Rubin, vice president for clinical affairs and ambulatory care at NYU Langone. "Access to our providers and services is imperative to offering world-class care, and we are confident this new patient access contact center will assist in doing so."
The newly established and renovated location is an integral part of operations across the enterprise, and will employ more than 500 people. Though patients are not treated by physicians onsite at the new location, call center services are provided for those who call NYU Langone from anywhere in the country. Licensed nurses are part of the contact center team to help answer questions and facilitate other patient needs.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Real-Time Information Solutions
More Editorial From NYU Langone Health
About NYU Langone Health:
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200 locations throughout the New York area are five inpatient locations.
Published: Monday, November 18, 2019