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News : NZ Post Confirms Measles Case at Call Centre Site

#contactcenterworld

Auckland, New Zealand, Aug 27, 2019 -- New Zealand Post has confirmed a staff member at one of its Auckland sites has contracted measles.

As a result, customer service teams are running at reduced capacity and people are being told there will be delays in some services.

A spokeswoman said the staff member is an employee at a site at 18 Pukekiwiriki Place, in Highbrook, East Tamaki.

"Anyone who visited [the site] on or after August 17 are considered to be at risk.

"We have been providing public health advice to our people; who are now returning to work once they have confirmed their vaccination status and been given the all-clear.''

The company's national contact centre and customer communications management teams are based in the building.


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The spokeswoman said the company was following all public health advice and was also taking on additional cautionary measures to ensure people's safety.

The case was made public via a statement released on the NZ Post website and on its social media channels late last night.

"Our customer service team is running at reduced capacity as we manage a measles case at one of our Auckland sites.

"This means that our phone lines are currently closed,'' the statement said.

People wanting to get in touch with NZ Post are being warned that responses to emails and inquiries via its website and Facebook pages will also be delayed.

Customers with urgent passport or medical-related inquiries are being referred to the website.

"Please bear with us as we get our team back up to full strength.''

The confirmed case comes as health authorities deal with a measles outbreak in Auckland.

The Auckland Regional Public Health Service is due to give an update on the situation and release figures on any new cases about 12pm today.

As of midday yesterday, there had been 365 confirmed cases in the city this year. That figure, however, had not increased since Sunday.

Of the cases confirmed, the majority had been found in the Counties Manukau District Health Board region. A total of 435 cases had been identified in the area.

The Waitemata DHB has had 134 while the Auckland DHB had treated 76 cases.

Health authorities continue to push the message that vaccination is the best form of protection against the contagious disease.

Those most affected are from the Pasifika community with about 46 per cent of measles cases identified as being of Pacific descent.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.odt.co.nz


About New Zealand Post:
Company LogoNew Zealand Post is a state-owned enterprise responsible for providing postal service in New Zealand.
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Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Thursday, August 29, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
CTCOMM

Plantronics
Jabra
Sennheiser

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

7.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

8.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 

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