Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : NZ Post Confirms Measles Case at Call Centre Site

#contactcenterworld

Auckland, New Zealand, Aug 27, 2019 -- New Zealand Post has confirmed a staff member at one of its Auckland sites has contracted measles.

As a result, customer service teams are running at reduced capacity and people are being told there will be delays in some services.

A spokeswoman said the staff member is an employee at a site at 18 Pukekiwiriki Place, in Highbrook, East Tamaki.

"Anyone who visited [the site] on or after August 17 are considered to be at risk.

"We have been providing public health advice to our people; who are now returning to work once they have confirmed their vaccination status and been given the all-clear.''

The company's national contact centre and customer communications management teams are based in the building.

The spokeswoman said the company was following all public health advice and was also taking on additional cautionary measures to ensure people's safety.

The case was made public via a statement released on the NZ Post website and on its social media channels late last night.

"Our customer service team is running at reduced capacity as we manage a measles case at one of our Auckland sites.

"This means that our phone lines are currently closed,'' the statement said.

People wanting to get in touch with NZ Post are being warned that responses to emails and inquiries via its website and Facebook pages will also be delayed.

Customers with urgent passport or medical-related inquiries are being referred to the website.

"Please bear with us as we get our team back up to full strength.''

The confirmed case comes as health authorities deal with a measles outbreak in Auckland.

The Auckland Regional Public Health Service is due to give an update on the situation and release figures on any new cases about 12pm today.

As of midday yesterday, there had been 365 confirmed cases in the city this year. That figure, however, had not increased since Sunday.

Of the cases confirmed, the majority had been found in the Counties Manukau District Health Board region. A total of 435 cases had been identified in the area.

The Waitemata DHB has had 134 while the Auckland DHB had treated 76 cases.

Health authorities continue to push the message that vaccination is the best form of protection against the contagious disease.

Those most affected are from the Pasifika community with about 46 per cent of measles cases identified as being of Pacific descent.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.odt.co.nz


About New Zealand Post:
Company LogoNew Zealand Post is a state-owned enterprise responsible for providing postal service in New Zealand.
Company RSS Feed   Company Facebook   Company YouTube   Company Profile Page

Today's Tip of the Day - Consider The Options

Read today's tip or listen to it on podcast.

Published: Thursday, August 29, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =