News : O2 Retail and Call Centre Staff Agree Pay Rises
London, UK, March 31, 2015 -- O2 retail and call centre staff have agreed above-inflation pay rises of 2.3 per cent and two per cent respectively.
The pay deals were negotiated by the Communications Workers Union in separate talks with Telefonica (retail staff) and its outsourcing partner, Capita (call centre staff).
94 per cent of retail staff voted in favour of the proposals while 95 per cent of Capita workers backed their agreement. Both increases will take effect from tomorrow (April 1) with Capita workers having their rise backdated to the beginning of the year.
O2 call centre staff are employed by Capita under a ten-year agreement signed in July 2013, that saw the latter take over management of all O2 customer service staff.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Segment Your Customers
More Editorial From O2
O2 plc has 100% ownership of mobile network operators in three countries - the UK, Germany and Ireland - as well as a mobile Internet portal business. All of these businesses are branded as ''O2''.
Outsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
Published: Wednesday, April 1, 2015