San Francisco, CA, USA, March, 2020 -- Observe.AI, a provider in AI-powered speech analytics and quality management for voice customer service, announced that it has partnered with Telarus, a U.S.-based technology services distributor (master agent). Observe.AI’s Voice AI platform will be the first of its kind in Telarus’ portfolio of suppliers.
"Legacy speech analytics systems fail to meet today’s demands because they’re disconnected from agent coaching and training, take months to implement, and offer historically low transcription accuracies," said Swapnil Jain, CEO and co-founder of Observe.AI. "Our Telarus partnership allows top brands to immediately change agent behavior by analyzing 100% of calls with the best possible accuracy in contact center environments and completely automate some parts of the evaluation process."
"With transcription accuracy of over 80% and an average onboarding time of three to four weeks, Observe.AI is paving the way for a faster, more accurate solution that will revolutionize the way contact centers do business," said Brandon Knight, VP of Business Development - CCaaS at Telarus.
Posted by Veronica Silva Cusi, news correspondent
Telarus, Inc., a value added distributor that holds contracts with the world's leading commercial telecommunication carriers, makes it easier and more profitable for solution providers, VARs, and MSPs to sell and source voice, data, and cloud solutions. Our patented GeoQuote platform combines real-time carrier pricing with advanced research features and branded proposals. Telarus' experienced Sales staff is strategically focused on enterprise WAN and high-capacity Ethernet bandwidth solutions, mpls network providers, international mpls, ethernet over copper service providers, making it easier
Observe.AI empowers support representatives in call centers worldwide to become Super Agents and provide exceptional, more human customer service experiences. Founded in 2017, Observe.AI is headquartered in Santa Clara, California with an office in Bangalore, India, and is funded by Nexus Venture Partners, Emergent Ventures and Y Combinator.
Published: Friday, March 6, 2020
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