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News : Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market

#contactcenterworld, @telarus, @observeai

San Francisco, CA, USA, March, 2020 -- Observe.AI, a provider in AI-powered speech analytics and quality management for voice customer service, announced that it has partnered with Telarus, a U.S.-based technology services distributor (master agent). Observe.AI’s Voice AI platform will be the first of its kind in Telarus’ portfolio of suppliers. 

"Legacy speech analytics systems fail to meet today’s demands because they’re disconnected from agent coaching and training, take months to implement, and offer historically low transcription accuracies," said Swapnil Jain, CEO and co-founder of Observe.AI. "Our Telarus partnership allows top brands to immediately change agent behavior by analyzing 100% of calls with the best possible accuracy in contact center environments and completely automate some parts of the evaluation process."

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"With transcription accuracy of over 80% and an average onboarding time of three to four weeks, Observe.AI is paving the way for a faster, more accurate solution that will revolutionize the way contact centers do business," said Brandon Knight, VP of Business Development - CCaaS at Telarus.

#contactcenterworld, @telarus, @observeai

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Telarus:
Company LogoTelarus, Inc., a value added distributor that holds contracts with the world's leading commercial telecommunication carriers, makes it easier and more profitable for solution providers, VARs, and MSPs to sell and source voice, data, and cloud solutions. Our patented GeoQuote platform combines real-time carrier pricing with advanced research features and branded proposals. Telarus' experienced Sales staff is strategically focused on enterprise WAN and high-capacity Ethernet bandwidth solutions, mpls network providers, international mpls, ethernet over copper service providers, making it easier
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About Observe.AI:
Company LogoObserve.AI empowers support representatives in call centers worldwide to become Super Agents and provide exceptional, more human customer service experiences. Founded in 2017, Observe.AI is headquartered in Santa Clara, California with an office in Bangalore, India, and is funded by Nexus Venture Partners, Emergent Ventures and Y Combinator.
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Friday, March 6, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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