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News : Observe.AI Raises Series C to Usher in AI-Empowered Era for Contact Centers

#contactcenterworld, @observeai

San Francisco, CA, USA, Apr 12, 2022 -- Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, announced it has raised Series C funding led by SoftBank Vision Fund 2 with participation from Zoom Video Communications, Inc. 

Solving the Customer Experience Paradox for the $400 Billion Contact Center Market

This latest investment will fuel development of the next generation of Observe.AI’s product innovations, including expansion into harmonizing real-time with post-interaction agent coaching. It will also scale the company’s go-to-market motion, drive continued geographical expansion into international markets, and accelerate its timeframe to IPO readiness.

Oded Gal, Chief Product Officer at Zoom, said: "We recently announced Zoom Contact Center, a category-redefining solution that sets new standards for customer service experiences. We’re excited to work with the team at Observe.AI and leverage their technology to help empower modern contact center agents to deliver the new standard of customer experiences we envision."

"Observe.AI has a transformative vision to deliver actionable and trustworthy AI that empowers digital-first businesses to create exceptional customer experiences," said Priya Saiprasad, Partner at SoftBank Investment Advisers. "We believe the company has built an intelligent, flexible platform with endless use cases, from healthcare companies seeking to enhance patient experience through to financial institutions aiming to boost revenue. We are thrilled to partner with Swapnil and the team to help them accelerate a paradigm shift within the contact center industry."

Swapnil Jain, Co-Founder and CEO of Observe.AI, said: "Observe.AI has risen to meet this crossroads for the contact center industry, in which the market is undergoing massive transformation. Investment in the right technologies will make or break business outcomes. This fresh funding is validation for Observe.AI's leadership in product innovation and go-to-market traction as we shape a new category. We not only lead in tangible business metrics, but in our approach to actionable AI that drives value for contact centers."

"Observe.AI has enabled accountability and transparency across the team through conversation intelligence and agent coaching, giving a clear line of sight into how to improve on our core business objectives."

#contactcenterworld, @observeai

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Observe.AI:
Company LogoObserve.AI empowers support representatives in call centers worldwide to become Super Agents and provide exceptional, more human customer service experiences. Founded in 2017, Observe.AI is headquartered in Santa Clara, California with an office in Bangalore, India, and is funded by Nexus Venture Partners, Emergent Ventures and Y Combinator.
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