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News : Ocado Hiring Hundreds of Contact Centre Advisors for New Sunderland City Centre Office

#contactcenterworld

Sunderland, England, Sept, 2019 -- The Ocado Group has launched a recruitment drive of up to 300 new jobs in Sunderland, as it moved to the first space at The Beam, the building on the former Vaux brewery site.

Ocado is aiming to have its Sunderland operation running before the end of the year and now, Ocado is looking to fill positions in Sunderland including advisors and managers, with a series of events being held in the city.

Here is the role you can still apply for in Sunderland:
Contact Centre Advisors

Sunderland’s Ocado team are looking for Contact Centre Advisors.
Salary: £19,200 per year.
Hours: 37.5 hours a week.
Shift pattern: The Sunderland contact centre is open seven days a week from 6am til midnight so candidates need to be flexible.

Other roles

Ocado has also been holding interviews for the roles of a Contact Centre Team Manager and Customer Service Advisors. Applications for these roles have expired but there’s still a chance to get into the business.

Interview slots were filled at the "Get to know us" day on Friday, September 27 and and Saturday, September 2 for the position as a Customer Centre Advisor but job hunters are urged to apply if they are still interested.

Successful candidates will be informed the week following the final event. Ocado plan to have most employees in place between November 4 and 18.

Since Ocado moved to Sunderland, they have not offered delivery in the area and this doesn’t look to change any time soon.

A spokesperson for the company said: "Whilst we have recently opened a customer service centre in the city, unfortunately we are not currently able to deliver to the greater Sunderland area."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sunderlandecho.com


Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Thursday, October 3, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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