News : OCBC Bank to Pilot Wealth Management and A.I. Solutions by Startups
Singapore, Aug. 15, 2016 -- Singapore's OCBC Bank will be piloting fintech solutions from three startups that participated in The Open Vault at OCBC's accelerator programme.
Set to begin from the fourth quarter of this year, the three-month pilot tests will involve wealth management and artificial intelligence solutions from Fincast, BondIT and CogniCor.
With Fincast, financial advisors can respond to customers' investment requests more efficiently and effectively. Once a customer's wealth goals are keyed in, the software will analyse the customer's existing investment portfolio and investment preferences, before delivering recommendations on what investments a customer needs to achieve his investment objectives.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
OCBC Bank plans to pilot this platform at its Premier Banking branches for up to 100 customers, selected based on a range of different customer profiles over the three-month pilot period.
The second wealth management tool, BondIT, will enable Bank of Singapore's relationship managers to better service customers with investment portfolios focused on bonds. The platform allows them to optimise their customers' portfolios and provide investment recommendations tailored to each customer's risk profile and wealth goals in 90 seconds, as compared to traditional methods of bond portfolio analysis which can take up to two days.
The Bank will also be piloting a new virtual customer service agent - powered by CogniCor - on its home loans webpage to address initial queries from customers interested in OCBC Bank's home loans.
Samuel Tsien, OCBC Bank's Group Chief Executive Officer, said: "I am very pleased that the OCBC accelerator programme has proven itself. We now look forward to piloting three FinTech solutions that will begin benefiting our customers as early as the end of the year. To me, the much talked-about disruptive power of FinTech lies in how it can deliver "exponentially" enhanced experience value that is much beyond the expectation of our customers, and not just incremental improvements."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - User Queue Choice
More Editorial From OCBC Bank
About OCBC Bank:
Published: Tuesday, August 16, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using ou...