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News : Ocelot Launches Bilingual English-Spanish Artificially Intelligent Chatbot for Colleges and Universities

#contactcenterworld

Boulder, CO, USA, Sept, 2019 -- Ocelot, a provider of Artificially Intelligent Conversational Chatbots for colleges and universities, announced a new development: the fully bilingual English-Spanish chatbot.

Schools that struggle to communicate with native Spanish-language speakers, especially parents, now have access to an easy-to-use customizable tool that opens up lines of communication and reduces obstacles for both students and parents.

Spanish-speaking families are the fastest growing share of all families with children attending college. The percentage of Hispanic students in school has doubled over the past twenty years, and today roughly 1 in 5 college students are Hispanic, according to the US Census.

Ocelot has deployed the Bilingual version of its Chatbot for over 40 colleges since June. The Chatbots run on an IBM AI engine, and can communicate with students and parents 24/7.

"Our mission is to make a better life more accessible for students," said Ocelot CEO Damon Vangelis. "This new innovation is a great resource for parents of first-generation college students who struggle to understand complex topics like financial aid and housing."

Elizabeth Hilton, Director at Riverside City College, an early adopter of the Spanish-language chatbot, noted: "The Spanish chatbot is huge for our institution because we serve a large Hispanic population."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Ocelot:
Founded in 2003, Ocelot (formerly known as FATV) is the nation's largest SaaS provider of Multilingual Artificially Intelligent Chatbots to higher education. The customizable Ocelot platform includes an unrivaled knowledgebase of content, including over 16,000 knowledgebase Q
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Today's Tip of the Day - Technology

Read today's tip or listen to it on podcast.

Published: Thursday, October 3, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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