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News : Octopus Introduces CTINT’s Virtual Customer Assistant
Hong Kong, July, 2017 -- Continuous Technologies (CTINT), a communication solutions provider recently implemented its Virtual Customer Assistant in the digital customer service channels of Octopus Cards Limited (OCL). The Virtual Customer Assistant, Helen, has commenced her job duty in the form of a chatbot communicating with thousands of Octopus users in Hong Kong Cantonese with Creative Virtual’s V-Portal™ technology at the back.
The CEO of Octopus Holdings Limited, Mr Sunny Cheung, is delighted to see the service launch. "Octopus is used by a wide range of customers. To meet the changing demand of customer service, an intelligent omni-channel customer engagement environment is essential. We have to develop new services and products addressing customers’ needs."
"We will continue to develop new customer service channels to facilitate the communication between Octopus and its customers especially in the virtual business environment," says Ms Cora Cheung, Operations and Service Director of Octopus Cards Limited.
Mr Ian Wong, CEO of Continuous Technologies says, "We are honoured to take part in the implementation of Virtual Customer Assistant of Octopus. We will continue to take the Virtual Customer Assistant to the next level, enhancing the user experience of more people."
"Customers are increasingly turning to digital channels and self-service as their first point of contact for information and support," says Mr Chris Ezekiel, Founder & CEO of Creative Virtual. "Forward-thinking companies like Octopus recognise this and are leveraging conversational chatbots to improve their digital engagement."
Posted by Veronica Silva Cusi, news correspondent
Source: Creative Virtual
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About Creative Virtual:
Creative Virtual has played an important role in the advancement of this technology and the ways in which it can be implemented. Our expert team closely monitors trends and the evolution of customer and employee engagement in order to provide organisations with cutting-edge chatbot, virtual agent, live chat and conversational AI solutions. Today we are a provider in the industry, being named the 2019 Product Leader in AI-Enhanced Customer Self-Service by Frost & Sullivan and winning The Queen’s Awards for Enterprise: Innovation 2017.
Published: Monday, July 24, 2017
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