News : Octopus Introduces CTINT’s Virtual Customer Assistant
Hong Kong, July, 2017 -- Continuous Technologies (CTINT), a communication solutions provider recently implemented its Virtual Customer Assistant in the digital customer service channels of Octopus Cards Limited (OCL). The Virtual Customer Assistant, Helen, has commenced her job duty in the form of a chatbot communicating with thousands of Octopus users in Hong Kong Cantonese with Creative Virtual’s V-Portal™ technology at the back.
The CEO of Octopus Holdings Limited, Mr Sunny Cheung, is delighted to see the service launch. "Octopus is used by a wide range of customers. To meet the changing demand of customer service, an intelligent omni-channel customer engagement environment is essential. We have to develop new services and products addressing customers’ needs."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"We will continue to develop new customer service channels to facilitate the communication between Octopus and its customers especially in the virtual business environment," says Ms Cora Cheung, Operations and Service Director of Octopus Cards Limited.
Mr Ian Wong, CEO of Continuous Technologies says, "We are honoured to take part in the implementation of Virtual Customer Assistant of Octopus. We will continue to take the Virtual Customer Assistant to the next level, enhancing the user experience of more people."
"Customers are increasingly turning to digital channels and self-service as their first point of contact for information and support," says Mr Chris Ezekiel, Founder & CEO of Creative Virtual. "Forward-thinking companies like Octopus recognise this and are leveraging conversational chatbots to improve their digital engagement."
Posted by Veronica Silva Cusi, news correspondent
Source: Creative Virtual
Today's Tip of the Day - A Nice Treat
More Editorial From Creative Virtual
About Creative Virtual:
Creative Virtual is an established provider of Virtual Agents (VAs) with over 40 deployments of our V-Person™ product. Our clients include HSBC, Intuit, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media. A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a 'real' person, able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations. Our solution can be used for the purposes of customer support, sales, marketing or call center assistance. The solution is optimized to reduce the number of clicks a user has to make to get to their solution.
Published: Monday, July 24, 2017
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service ...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
ConSol bridges the gap between governments, corporations institutions and their stakeholders using technology, facility provides efficient services in exchange of valuable information solutions that i...