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News : Ocular Technologies Makes CIOReview's Top 20 List
Johannesburg, South Africa, Nov 6, 2015 -- Contact centre solutions provider, Ocular Technologies, has been chosen by CIOReview as one of the top 20 most promising contact centre technology solution providers in the world. The annual list of companies is selected by a panel, comprised of a mix of experts and members of the US based magazine's editorial board, to recognise and promote technology entrepreneurship.
This year, CIOReview evaluated hundreds of companies in this segment that offer innovative technologies, methodologies and outstanding customer service. The final selection showcased those vendors that were able to fulfil the demand for flexible and cost-effective solutions that add value to the contact centre landscape.
For Ocular Technologies, the distinction was awarded for its contact centre interaction management and optimisation platforms, along with its cloud-based solutions and services.
"We are honoured and delighted that Ocular Technologies has been recognised by CIO Review's panel of experts and thought leaders as a top global contact centre technology solution provider," said Pommie Lutchman, CEO. "With the drive towards the cloud, social media and CX, we have developed a feature rich, scalable, flexible and cost-effective solution, which is leading the pack: O!Connect."
Posted by Veronica Silva Cusi, news correspondent
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About Ocular Technologies:
Established in 2003, Ocular Technologies is a specialist enterprise communications company and turnkey services provider. The company has made its mark at the forefront of the industry as a preferred partner for large-scale corporates, SMMEs and government affiliates alike. With a reputation of in-house excellence and capability, its portfolio has now expanded from the contact centre industry to include emerging technologies that centre on enhancing the customer experience and delivering consistent ROI. The solutions we provide include Contact Centre Interaction Management and Optimisation platforms; Microsoft Lync, SharePoint and Dynamics deployments; social media monitoring and tracking; and cloud-based services and solutions such as LyncOnline, Office365, OcularConnect Hosted Contact Centre and OcularWired Hosted Workforce Optimisation. Ocular Technologies is 100 percent black owned and a South African Level 1 BEE Contributor with a procurement recognition level of 135 percent.
About CIO Review:
CIO Review is a technology magazine that talks about the enterprise solutions that can redefine the business goals of enterprises tomorrow.
Published: Monday, November 9, 2015