News : Ocular Technologies Makes SA Proud, Scoops Prominent International Award for Performance
In a prestigious victory, South African contact centre solutions provider, Ocular Technologies, was awarded the Aspect Software 2014 Partner of the Year award for Europe and Africa, for its excellent performance, outshining more than 40 other channel partners from 36 countries that make up the region, including Germany, Spain, Netherlands, Nigeria, Kenya and the United Kingdom.
The announcement was made following Aspect Software’s 2014 Global Sales Meeting held in Miami Beach, Florida, USA.
President of Aspect Software and general manager of Aspect Software’s Interaction Management Division, Chris Koziol, said on announcing the award, "Ocular Technologies has been an Aspect Channel Partner in South Africa since 2006. As a rapidly growing company, it is now rated as one of the top communications Microsoft partners in South Africa and is now our Partner of the Year within a much larger region. Ocular’s solid business performance exceeded our combined expectations in the last year. This organisation’s success in migrations, competitive displacement and new logo activity has been noteworthy. We appreciate its business creativity and commitment to Aspect."
Ocular Technologies’ Pommie Lutchman and Ebrahim Dinat, chief executive officer and chief operating officer respectively, were both in attendance to receive the international honour. Says Lutchman, "With a focus on organic growth within the company, increasing the number of technical, administrative and consultative staff by over 110 percent in the last year, and a defined, managed sales strategy to increase market penetration and gain new logo customers, Ocular has achieved remarkable performance in the last 18 months, and has plans to continue this upward trend into the next year and beyond."
"In addition, by investing internally in initiatives to enhance and streamline our internal processes, skills-set and expertise, and externally in our various corporate social investment initiatives, we are very proud of the fact that we have assembled what is arguably the best team in the industry."
About Ocular Technologies:
Established in 2003, Ocular Technologies is a specialist enterprise communications company and turnkey services provider. The company has made its mark at the forefront of the industry as a preferred partner for large-scale corporates, SMMEs and government affiliates alike. With a reputation of in-house excellence and capability, its portfolio has now expanded from the contact centre industry to include emerging technologies that centre on enhancing the customer experience and delivering consistent ROI. Ocular Technologies is 100 percent black owned and complies with the South African Broad-Based Black Economic Empowerment (B-BBEE) guidelines as a Level 1 Contributor with a procurement recognition level of 135 percent.
For more information, please visit www.ocular.co.za
Ocular, Ebrahim Dinat, 011 706 4705, firstname.lastname@example.org
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Ocular Technologies:
Established in 2003, Ocular Technologies is a specialist enterprise communications company and turnkey services provider. The company has made its mark at the forefront of the industry as a preferred partner for large-scale corporates, SMMEs and government affiliates alike. With a reputation of in-house excellence and capability, its portfolio has now expanded from the contact centre industry to include emerging technologies that centre on enhancing the customer experience and delivering consistent ROI. The solutions we provide include Contact Centre Interaction Management and Optimisation platforms; Microsoft Lync, SharePoint and Dynamics deployments; social media monitoring and tracking; and cloud-based services and solutions such as LyncOnline, Office365, OcularConnect Hosted Contact Centre and OcularWired Hosted Workforce Optimisation. Ocular Technologies is 100 percent black owned and a South African Level 1 BEE Contributor with a procurement recognition level of 135 percent.
Published: Tuesday, June 3, 2014
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