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News : Ocular Technologies Transforms

#contactcenterworld, @OcularTech

Johannesburg, South Africa, Oct 23, 2018 -- Customer engagement and digital experience solutions provider Ocular Technologies is currently undergoing a transformation, announcing the departure of chief operation officer (COO), Ebrahim Dinat, as well as a broadening of its existing solution offering.

CEO and founder of the company Pommie Lutchman remains majority shareholder of the company, and will continue to steer the organisation forward. Dinat, who joined the business as sales and marketing director in 2004, will be pursuing other opportunities.

"We wish Ebrahim every success moving forward, and thank him for the role he has played in building Ocular into the business it is today," says Lutchman.

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"Over the past 15 years, Ocular has built a solid reputation as the preferred partner for large-scale corporates, SMEs and government affiliates alike. Our offering over this time has expanded to include contact centre interaction management and optimisation platforms, collaboration software deployments, social media monitoring and tracking, and cloud-based services and solutions," Lutchman explains.

"However, the contact centre as we've known it has undergone massive change in recent years, and this is set to continue. Consider Google's recent announcement on its development of an artificial intelligence (AI) customer service agent, called Contact Centre AI, which can act as the first human-sounding voice a caller interacts with over the phone. The sector is now moving swiftly towards greater automation and self-service, with speech recognition technologies, conversational user interfaces, natural language processing, bots and virtual assistants all coming to the fore.

"We are pleased to announce that Ocular once again remains at the forefront of the industry, with the expansion of our services to include solutions that reach beyond traditional contact centre offerings," he states. "We've placed a strong focus on delivering customer experience (CX), critical in helping businesses today to attain higher marketing ROI and longer customer retention, and will be announcing new additions to our offering in due course."

#contactcenterworld, @OcularTech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za

About Ocular Technologies:
Ocular Technologies is a Customer Engagement and Digital Experience solutions provider, with a set of individuals that are experts in understanding, managing, and ultimately ensuring, an optimal customer experience. With a vision of being regarded as an internationally respected leader in the customer engagement market, we strive to have our customers appear as heroes in the eyes of their customers. With over 16 years’ experience in the customer contact life-cycle space, the team at Ocular creates quantifiable business impact through Intelligent Interaction Management, Robotic Process Automation, Natural Language Processing and Cognitive Analysis & Design, as well as Contact Centre Technologies, Workforce Management & Social Media Integration solutions to the Southern Africa region.

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More Editorial From Ocular Technologies

Published: Thursday, October 25, 2018

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2021 Buyers Guide
Get Listed
Telecoms

1.)

Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.)

Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.)	Connectica Solutions, LLC PBX On The Cloud We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates. We specialize in the US and Latin American market.

4.)	DiRAD Technologies AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.)	Layer One Technologies Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.)

Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.)

NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.)

Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.)

Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

https://www.televergence.com/home

10.)

The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial

https://www.number-testing.co.uk