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News : Odisha Government's COVID-19 WhatsApp Helpline Now Supports Vaccination Information

#contactcenterworld, @whatsapp

Bhubaneswar, India, May 31, 2021 -- Odisha government has announced that its dedicated COVID-19 WhatsApp helpdesk is now equipped to help citizens get access to official COVID-19 updates, verified information and vaccination slot bookings.

The helpdesk will guide citizens through the vaccination process right from registration on the CoWin app to finding a vaccine slot in their city and downloading vaccination certificates.

It also answers critical questions about the vaccination safety process including addressing misinformation and rumours about vaccines, said a release.

The helpline is free to use and is available in Odia and English. To access the helpline, citizens can simply send ‘Hi’ to the number +91 9337929000 on WhatsApp or click on https://wa.me/919337929000 to directly connect to the helpline, and get access to a host of medical services and verified information.

Built on an integrated solution of WhatsApp Business API, the helpline also provides updated information about critical COVID-19 resources in the user’s proximity such as hospitals and Covid care centres, self-diagnostic assessment for those who are under home isolation and quarantine and frequently asked questions related to infection.

Users can also donate to the CM relief fund and get COVID-19 related updates through the helpline.

Chief Minister Naveen Patnaik said, "It has been encouraging to see how the citizens of Odisha have embraced technology in their fight against the pandemic. Tech platforms such as the Odisha Govt’s dedicated WhatsApp chatbot has played a key role in our citizen engagement since the start of the pandemic. As we ramp up the vaccination efforts across the state, the use of WhatsApp chatbot for citizens to access reliable information about the vaccines in their city will be very helpful. We always believed in technology for reaching out to people at large and thank whatsapp for helping our state."

Manoj Kumar Mishra, Electronics & IT secretary, said, "The WhatsApp chatbot can be a game changer and it’s already seen a very positive response from the citizens. It has been well utilised as a platform to get authentic information all through the last year and now as we progress towards vaccination, it will prove to be an important mode of communication for the government to disseminate timely and verified information to citizens. We thank WhatsApp for their continued support to the state of Odisha in the fight against the coronavirus pandemic by providing us with cutting edge citizen centric technologies."

"We remain committed towards ensuring that people have access to verified sources of information through our platform. We are thankful to the Govt. of Odisha for giving us the opportunity to support their efforts. We encourage people to access the helpline for latest COVID-19 related information and vaccination in their city", said Abhijit Bose, Head of India for WhatsApp.

The helpline has been developed by Infobip Technologies.

#contactcenterworld, @whatsapp

Posted by Veronica Silva Cusi, news correspondent
Source: https://updateodisha.com


About WhatsApp:
Company LogoWhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
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About Odisha Government:
Company LogoThe Government of Odisha and its 30 districts consists of an executive, led by the Governor of Odisha, a judiciary, and a legislative branch.
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Today's Tip of the Day - Consider The Options

Read today's tip or listen to it on podcast.

Published: Wednesday, June 2, 2021

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2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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