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News : Odisha Women Helpline Receives 1.72 Lakh Calls in One Year

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Cuttack, India, March 7, 2018 -- The 181 women helpline, started by chief minister Naveen Patnaik last year on March 8 to help women in distress, has received 172799 calls in last one year.

Officials have claimed that the helpline has turned a hit among women. State women and child development department runs the facility with technical support from In2IT Technologies company.

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"The figures are quite encouraging. We are trying our best to ensure that any distressed woman who calls the Helpline gets appropriate and immediate help," said director (social welfare) women and child development department, D P K Reddy. He informed that on a regular basis review meetings are conducted with all stakeholders including shelter homes, NGOs, government officials to make the helpline more effective.

Officials said a large percentage of calls received at 181 Women Helpline pertain to cases of domestic violence, sexual assault, dowry violence, harassment of senior citizen, stalking, rescue operation, divorce, cyber crimes and employment related queries.Also, a significant number of calls are received wherein the callers seek advice and information on schemes of government.

The counselors also receive lot of fake phone calls also but that have not deterred them from helping the needy ones. "At least 20 % of the total phone calls received at the helpline are fake. We advise the mischief mongers not to misuse the facility," said an official. The helpline facility functions round the clock and women of all strata call it for help.

"Trained women counselors listen to the problems of the complainants patiently and provide necessary help and guidance to them. Based on the requirements explained by the complainant, we ask the police and social organizations to provide help," said Shashanka Choudhury, HR practice head, In2It Technologies.

Sharing one of the success stories, Choudhury said a girl, who worked with a nursing care services agency, was rescued from a metro city after her brother complained about the matter at the helpline. "The girl was being physically and mentally harassed by her employers and was unable to escape. Her brother called the helpline and our counselors alerted local police and ensured her rescue. Many such rescue operations have been carried out in last one year," said Choudhury.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, March 8, 2018

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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