News : Odisha Women Helpline Receives 1.72 Lakh Calls in One Year
Cuttack, India, March 7, 2018 -- The 181 women helpline, started by chief minister Naveen Patnaik last year on March 8 to help women in distress, has received 172799 calls in last one year.
Officials have claimed that the helpline has turned a hit among women. State women and child development department runs the facility with technical support from In2IT Technologies company.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
"The figures are quite encouraging. We are trying our best to ensure that any distressed woman who calls the Helpline gets appropriate and immediate help," said director (social welfare) women and child development department, D P K Reddy. He informed that on a regular basis review meetings are conducted with all stakeholders including shelter homes, NGOs, government officials to make the helpline more effective.
Officials said a large percentage of calls received at 181 Women Helpline pertain to cases of domestic violence, sexual assault, dowry violence, harassment of senior citizen, stalking, rescue operation, divorce, cyber crimes and employment related queries.Also, a significant number of calls are received wherein the callers seek advice and information on schemes of government.
The counselors also receive lot of fake phone calls also but that have not deterred them from helping the needy ones. "At least 20 % of the total phone calls received at the helpline are fake. We advise the mischief mongers not to misuse the facility," said an official. The helpline facility functions round the clock and women of all strata call it for help.
"Trained women counselors listen to the problems of the complainants patiently and provide necessary help and guidance to them. Based on the requirements explained by the complainant, we ask the police and social organizations to provide help," said Shashanka Choudhury, HR practice head, In2It Technologies.
Sharing one of the success stories, Choudhury said a girl, who worked with a nursing care services agency, was rescued from a metro city after her brother complained about the matter at the helpline. "The girl was being physically and mentally harassed by her employers and was unable to escape. Her brother called the helpline and our counselors alerted local police and ensured her rescue. Many such rescue operations have been carried out in last one year," said Choudhury.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - A Day In The Life Of Your Callers
More Editorial From 181 Women Helpline
Published: Thursday, March 8, 2018
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.