Cuttack, India, March 7, 2018 -- The 181 women helpline, started by chief minister Naveen Patnaik last year on March 8 to help women in distress, has received 172799 calls in last one year.
Officials have claimed that the helpline has turned a hit among women. State women and child development department runs the facility with technical support from In2IT Technologies company.
"The figures are quite encouraging. We are trying our best to ensure that any distressed woman who calls the Helpline gets appropriate and immediate help," said director (social welfare) women and child development department, D P K Reddy. He informed that on a regular basis review meetings are conducted with all stakeholders including shelter homes, NGOs, government officials to make the helpline more effective.
Officials said a large percentage of calls received at 181 Women Helpline pertain to cases of domestic violence, sexual assault, dowry violence, harassment of senior citizen, stalking, rescue operation, divorce, cyber crimes and employment related queries.Also, a significant number of calls are received wherein the callers seek advice and information on schemes of government.
The counselors also receive lot of fake phone calls also but that have not deterred them from helping the needy ones. "At least 20 % of the total phone calls received at the helpline are fake. We advise the mischief mongers not to misuse the facility," said an official. The helpline facility functions round the clock and women of all strata call it for help.
"Trained women counselors listen to the problems of the complainants patiently and provide necessary help and guidance to them. Based on the requirements explained by the complainant, we ask the police and social organizations to provide help," said Shashanka Choudhury, HR practice head, In2It Technologies.
Sharing one of the success stories, Choudhury said a girl, who worked with a nursing care services agency, was rescued from a metro city after her brother complained about the matter at the helpline. "The girl was being physically and mentally harassed by her employers and was unable to escape. Her brother called the helpline and our counselors alerted local police and ensured her rescue. Many such rescue operations have been carried out in last one year," said Choudhury.
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, March 8, 2018
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
PH: (+61) 406 501 368
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672