Cleveland, OH, USA, Dec 10, 2019 -- OEConnection LLC (OEC), a technology employer in Northeast Ohio, has been certified by BenchmarkPortal as a Center of Excellence, an award in the customer service and support industry. The Center of Excellence certification is awarded to contact centers that meet or surpass rigorous standards for customer service when compared with peer organizations across North America.
OEC earned its certification based on a Balanced Scorecard that demonstrates superior performance in customer experience and quality-related metrics. Certification is typically awarded to customer contact centers that have an optimized balance between efficiency and effectiveness.
"Hard work and professionalism are hallmarks of our Customer Support Department, and this award is both well-deserved and, once again, an honor," said James Kynkor, Manager, Customer Support. "This recognition validates that OEC provides its clients with access to an incredibly high-performing and effective support team that helps ensure customer success."
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The Center for Excellence Award differs from other industry certifications in that it measures results strictly by the numbers and produces objective, results-oriented data. BenchmarkPortal designates this certification for customer service contact centers that score in the top 10 percent of those surveyed.
"Earning this honor for a twelfth consecutive year speaks to the team’s consistency and sustained, high-level customer service," said John Haluch, Vice President, Customer Success. "It also represents the overall commitment OEC has for cultivating a world-class customer experience that leads to increased customer loyalty."
"Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal’s database of contact center metrics, which was founded at Purdue University and is the largest in the world," noted Bruce Belfiore, CEO of BenchmarkPortal. "This achievement confirms the contact center’s ability to deliver service that is both efficient and effective."
Posted by Veronica Silva Cusi, news correspondent
About OEConnection LLC:
OEConnection is the leading Online Parts & Service Exchange (OPSX) in the automotive industry and beyond, serving over 30,000 dealership and repair customers. Customers use OEConnection products over 5 million times each month to market, manage and move original equipment parts, facilitating an estimated $12 billion in annual replacement parts trade. The company is headquartered in the greater Cleveland area at 4205 Highlander Parkway, Richfield, Ohio, 44286.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Thursday, December 12, 2019
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