News : Ofcom Fines Mobile Network Operator for Temporarily Failing to Ensure Access to Emergency Services
London, UK, June 16 2017 -- British communications regulator, Ofcom, has fined mobile network provider Three £1,890,000 ($2,413,719), after uncovering a weakness in the mobile operator's emergency call network.
An investigation found that Three broke an important rule designed to make sure everyone can contact the 999 services at all times.
Ofcom says that the fine should act as a 'clear warning' to the telecoms industry that all providers should put public health and safety first.
In October, Three notified Ofcom of a temporary loss of service that affected customers in Kent, Hampshire and parts of London.
Ofcom's investigation found that emergency calls from people in these areas had to pass through one data centre in order to reach the emergency services.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
This meant that Three's emergency call centre was vulnerable to a single point of failure.
And even back-up routes would have failed, as they were also directed through this one point.
Having investigated the case, Ofcom found that Three had failed to ensure uninterrupted access to the emergency services, resulting in the penalty.
This fine must be paid to Ofcom within 20 working days, and will be passed on to HM Treasury.
As a result of this investigation, Ofcom expects all providers to make sure that their networks do not run through a single point, which could compromise emergency call traffic.
Gaucho Rasmussen, Ofcom's Enforcement and Investigations Director, said: 'Telephone access to the emergency services is extremely important, because failures can have serious consequences for people's safety and wellbeing.
'Today's fine serves as a clear warning to the wider telecoms industry.
'Providers must take all necessary steps to ensure uninterrupted access to emergency services.'
Three has responded to the fine, saying: 'Providing our customers with uninterrupted access to emergency services is a requirement we take extremely seriously.'
#contactcenterworld, @threeireland, @Ofcom
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Choose Your Rota!
More Editorial From Three Ireland
About Three Ireland:
3 provides national coverage for calls and texts, and has great 3G coverage in the UK, with over 88% population coverage for video services including video calling, video messaging and the downloading of video clips. 3’s services are available in over 8,800 retail outlets across the UK.
Ofcom is the UK's communications regulator.
Published: Monday, June 19, 2017
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from tec...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...