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News : Ofcom Imposes Penalty on Sambora for Abandoned Calls
Jan 8, 2015 -- British telecom regulator Ofcom said it has fined Sambora Communications for making silent and abandoned calls.
During an abandoned call, one hears an information message and not a live call from the organization trying to call you. They often occur when automated dialling systems used by call centers dial too many numbers and there are not enough call centre agents to handle those calls.
As per Ofcom’s current persistent misuse policy, the recorded message should include information on who the call has come from and details on how to call back and opt out of future calls.
An Ofcom investigation into Sambora found that the company made an estimated 4,320 abandoned calls between 1 September and 19 October 2013. It also generated more than 2,500 silent calls over a six day period in October 2013 by failing to include a recorded information message.
On 36 individual days between 1 September 2013 and 19 October 2013, Sambora failed to include an appropriate phone number in the recorded information message played.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
More Editorial From Ofcom
Ofcom is the UK's communications regulator.
About Sambora Communications Inc:
High quality, low cost provider of call centre services bespoke to clients
Published: Monday, January 12, 2015