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News : Ofcom Interested in Feedback for Survey
London, UK, April 7, 2015 -- Ofcom is carrying out a survey of the contact centre industry until 24 April, as part of its work to help tackle nuisance calls. The survey will seek to establish the key drivers of silent or abandoned calls and whether any changes to its policy may help reduce the likelihood of silent or abandoned calls being made.
The regulator is also interested in feedback on the level of harm they cause, the costs and benefits to businesses of complying with its regulatory policy, and other industry developments that may be relevant to Ofcom’s work.
The analyst company ContactBabel is gathering the information on Ofcom’s behalf. All the responses will be anonymised before being made available to Ofcom, which said it wished to gather as much information as possible to ensure that its policies take into account the real workings and capabilities of the contact centre industry.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Track Resolution Times
More Editorial From Ofcom
Ofcom is the UK's communications regulator.
About Contact Babel:
ContactBabel, a contact center and CRM analyst firm, was set up in 2000 by Steve Morrell, a leading expert on the contact center industry.
Published: Wednesday, April 8, 2015