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News : Office Depot Transforming Customer Experience With Zebra Mobile Solutions

#contactcenterworld, @zebratechnology, @OfficeDepot

Lincolnshire, IL, & Boca Raton, FL, USA, Jan, 2020 -- Zebra Technologies Corporation (NASDAQ: ZBRA), a provider at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, announced that Office Depot, Inc. (NASDAQ: ODP), a B2B integrated distribution platform of business services and supplies, selected Zebra mobile computing solutions to help transform the customer experience and improve operational efficiency. Office Depot is streamlining warehouse and delivery operations with TC51 and TC56 touch computers running the Workforce Connect Push to Talk (PTT) voice solution and RS507X ring imagers.

Office Depot replaced its consumer-grade devices and migrated its store, distribution center and delivery software applications to the Android™ operating system (OS) and deployed enterprise-grade Zebra TC51 touch computers – enhancing the performance of store and distribution center associates. In addition, Office Depot selected Zebra OneCare(R) support for extended technical support and access to software updates well beyond the product warranty, technical support and Zebra’s LifeGuard™ for Android security updates.

"Our business customers are looking for a personalized and interactive experience in our stores," said Kevin Moffitt, Chief Retail Officer for Office Depot, Inc. "Zebra’s mobile computing solutions have allowed us to simplify day-to-day operations to enable our associates to focus on what matters most – spending time assisting our customers with selecting the right solutions for their business."

"With the rise of e-commerce and omnichannel fulfillment, Office Depot’s investment in Android-based mobile computing and voice solutions has helped it adapt to the evolving in-store, distribution center and delivery-related needs of the on-demand economy," said Chris Kelly, Vice President and General Manager of North America Sales, Zebra Technologies. "Zebra’s retail and supply chain solutions are providing a performance edge to Office Depot’s store and distribution center associates and delivery drivers that are transforming the customer experience while improving associate productivity and reducing operational costs."

"Through our investment in Zebra technology devices, we have seen improved productivity, accuracy and delivery performance across our private fleet and fulfillment operations, which have contributed to an enhanced customer experience," said John Gannfors, Chief Merchandising and Supply Chain Officer for Office Depot, Inc.

Office Depot is also using Zebra’s TC56 touch computer for its fleet management and proof-of-delivery (POD) applications for real-time tracking and visibility into order delivery status, signature capture and to help its drivers safely minimize delivery times.

#contactcenterworld, @zebratechnology, @OfficeDepot

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Zebra Technologies:
Company LogoWith the services Zebra (NASDAQ: ZBRA) provides, enterprises become as smart and connected as the world we live in. Real-time information – gleaned from visionary solutions including hardware, software and services – give organizations the competitive edge they need to simplify operations, know more about their businesses and customers, and empower their mobile workers to succeed in today's data-centric world.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About Office Depot:
Company LogoOffice Depot, Inc. Founded in 1986, sells office products to customers in various countries worldwide. The Company sells its products through multiple distribution channels, including more than 1,000 office supply stores, direct mail, global Internet sites, business-to-business e-commerce, and sales forces. Office Depot operates under the Office Depot®, The Office Place®, Viking Office Products®, Viking Direct® and 4sure.com brand names. An S&P 500 company, Office Depot generates revenues of $11 billion annually and has 43,000 employees worldwide.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Answering Customers’ Questions

Read today's tip or listen to it on podcast.

Published: Friday, January 10, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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