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News : Office of the Director of Public Prosecution Opens Elections Call Centre Ahead of Polls

#contactcenterworld

Nairobi, Kenya, Aug, 2022 -- The Office of the Director of Public Prosecution (ODPP) has launched an election call centre as the country gears up for next Tuesday's general election.

Director of Public Prosecutions (DPP) Noordin Haji said Wednesday that the call center will help bridge the gap between what is happening at the police station and what is happening on the ground during the electioneering period.

"The purpose of this is to allow us as ODPP because we are the ones who are mandated to direct investigations to be able to direct investigations even where the police have not probably commenced any investigations," he said.

The call center will be manned by 8 people per shift.

Haji said that the information relayed to them will further allow his office to plan and ensure every person who has brought a complaint to them gets justice.

He added that using the mapping tool, they will be able to feed information received from different sources including the media every morning.

"We will have about three categories here; information that is coming from the prosecutors and police, the public, and information that we will be mining from the media, and with this, we will be able to correlate it with kinds of crimes in terms of the charges sheets," he said.

DPP Haji said that the initiative will ensure every crime reported is dealt with.

He added that the information collected will be utilized in making decisions to charge individuals who have violated citizen rights and those who have been involved in criminal acts against Kenyans.

"This will be a very important tool as it will allow us to be effective in discharging our mandate and ensuring that we deliver peaceful, free, and fair elections," he said.

Haji went forward to say that his office is well prepared to handle election-related cases adding that they had trained over 200 prosecutors across the country and other organizations including police, IPOA, and other agencies.

While commenting on the reports of some politicians allegedly using state resources, Haji said that he had requested the Ethics and Anti-Corruption Commission to begin investigations and forward the file to his office for further direction.

The launch of the Centre was welcomed by the members of Civil society who said it will play a key role in ensuring accountability before, during, and after polls and upholding the right of Kenyans to participate in a free and fair election.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://allafrica.com


Today's Tip of the Day - How To Choose Speech Recognition

Read today's tip or listen to it on podcast.

Published: Friday, August 5, 2022

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2023 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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