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News : Ogi Enhances Customer Connectivity with Localz Technology

#contactcenterworld

London, UK, Feb. 20, 2023 -- Localz, a provider in customer empowerment technology for the last mile, has been selected by Ogi, Wales's homegrown broadband provider, to enhance its customer experience. Using Localz technology, Ogi brings a connected customer experience to broadband installation appointments.

With remote working the new norm, broadband providers are under pressure to deliver and provide quality broadband services around the clock. As rural areas around the United Kingdom are still catching up with urban areas, Ogi is on a mission to ensure that Welsh Communities benefit from a broadband infrastructure they deserve. Ogi is dedicated to delivering broadband to homes and businesses across the south Wales region. The broadband provider wanted to ensure that reliability and speed were reflected in all parts of its services, starting at the initial installation. Ogi needed to find a platform that could deliver a friendly, digital-first customer experience that met modern consumer expectations.

Localz was selected to provide automated communications, technician tracking, and real-time feedback around installation appointments. Localz' automated ETA and tracking enable Ogi to provide real-time updates on appointments and receive feedback from customers. The customer portal has support for multiple languages, allowing Ogi to meet its commitment to provide hyperlocal service across Wales

"Working with Localz has been a breath of fresh air. Localz integrated with our existing software, making it easy to track engineers to their job. What's great about Localz is that customers can see their appointment details, see where the engineer is and provide feedback on the same platform," explains Louise Healey, Head of Service Operations at Ogi.

"In recent years reliable and fast broadband speeds have become critical to every household business across the UK. We love Ogi's mission and are delighted to provide fast and reliable customer communications to improve the overall customer experience at installation that leaves customers feeling empowered in the digital-first world," said Tim Andrew, CEO of Localz.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About LocalZ:
Localz are providers in digital customer engagement, combining real-time location tracking and multi-party customer communications. Localz takes the last mile complexity out of the day of service, offering businesses configurable solutions to make the day of service awesome. The Localz platform enables real-time service tracking, accurate ETAs, two-way communication, and dynamic feedback. Localz increases customer satisfaction and first-time access rates, saving operational costs along the way.Company Profile Page

About OGI Technologies:
OGI Technologies is a global IT management and consultancy services company who are competent in delivering business consulting services, customer support services, IT consulting services, digital marketing services and other business process outsourcing services. We partner with clients of varied sizes starting from start-ups, mid-market companies, and fortune 100 companies.Company Profile Page

Today's Tip of the Day - Call-backs

Read today's tip or listen to it on podcast.

Published: Tuesday, February 21, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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