News : Oi Deploys GENBAND's Session Border Controller
Plano, TX, USA, Feb. 2, 2016 -- GENBAND, a provider of real-time communications solutions, announced that Oi, a Brazilian provider of telecommunications services, has deployed GENBAND's Session Border Controllers (SBCs) solutions nationwide to lower costs and improve efficiencies as it transitions call centers throughout the country to Internet Protocol (IP)-based technology.
Oi will leverage both GENBAND's flexible IP-based technology and its partner ecosystem to offer its customers on-demand access to customer service representatives. The company is also gaining a model for handling seasonal events, product launches and other campaigns.
"Having the ability to optimize and control call sessions and the flexibility to acquire additional call center seats on demand, allows Oi to deliver their customers a superior communications experience, while dramatically reducing costs," said John Ryan, GENBAND's Senior Vice President of Sales for the Americas. "This deployment helps to further strengthen our long-term relationship with Oi and highlights GENBAND's superior capabilities in serving Brazil's growing contact center market."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From Genband
Genband is a privately held company that makes IP multimedia application software and infrastructure products for fixed wireline, mobile, and cable network service providers as well as large enterprises.
About Oi (telecommunications):
Oi is a pioneer company in offering converging telecom services in Brazil. It offers traditional telephone services, local and long distance calls, mobile phone, internet, public telephones and satellite TV
Published: Wednesday, February 3, 2016