News : Oi Deploys GENBAND's Session Border Controller
Plano, TX, USA, Feb. 2, 2016 -- GENBAND, a provider of real-time communications solutions, announced that Oi, a Brazilian provider of telecommunications services, has deployed GENBAND's Session Border Controllers (SBCs) solutions nationwide to lower costs and improve efficiencies as it transitions call centers throughout the country to Internet Protocol (IP)-based technology.
Oi will leverage both GENBAND's flexible IP-based technology and its partner ecosystem to offer its customers on-demand access to customer service representatives. The company is also gaining a model for handling seasonal events, product launches and other campaigns.
"Having the ability to optimize and control call sessions and the flexibility to acquire additional call center seats on demand, allows Oi to deliver their customers a superior communications experience, while dramatically reducing costs," said John Ryan, GENBAND's Senior Vice President of Sales for the Americas. "This deployment helps to further strengthen our long-term relationship with Oi and highlights GENBAND's superior capabilities in serving Brazil's growing contact center market."
Posted by Veronica Silva Cusi, news correspondent
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Genband is a privately held company that makes IP multimedia application software and infrastructure products for fixed wireline, mobile, and cable network service providers as well as large enterprises.
About Oi (telecommunications):
Oi is Brazil’s telecommunications service provider, with a fully integrated nationwide presence and 70 million customers. Oi offers fixed and mobile, broadband, pay TV, data transmission and internet provider services. Oi has a contact center in Brazil, with 40,000 agents in 10 different locations all over the country.
Published: Wednesday, February 3, 2016