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News : Oman's Mazoon Electricity Launches Chat Services

#contactcenterworld

Muscat, Oman, July 8, 2020 -- Mazoon Electricity Company, an electricity services provider in Oman, has launched chat services through its website as part of its efforts to enhance support experience for customers.

The easy and convenient service provides a perfect platform for the company to communicate with customers in real-time.

With no wait time, customer queries and requirements are promptly addressed through the chat service. Through this platform, customers can reach out for assistance by chatting, rather than placing a traditional call to the contact centre, said the statement from Mazoon.

To avail the chat service, customers have to login to the Mazoon Electricity website and fill in a form that requests for contact and nature of chat details like request, inquiry and complaints. Once the specifics are filled, the user can start chatting with the contact centre personnel, it stated.

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"Understanding that building long-term relationships with customers is an absolute necessity, Mazoon Electricity is keen on offering its customers the advantage of the easy and convenient chat service," said a company spokesman.

While the company urges customers to use the chat service and experience the benefits of the service, it is confident they will appreciate the new channel of communication to reach out, he stated.

According to him, the direct contact chat service can answer common questions instantly and inform customers about Mazoon Electricity’s services.

"The easily accessible and convenient electronic service can educate and guide customers about any clarifications they may have," he added.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.tradearabia.com


Today's Tip of the Day - Bring Fun To Work

Read today's tip or listen to it on podcast.

Published: Thursday, July 9, 2020

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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