Muscat, Oman, July 8, 2020 -- Mazoon Electricity Company, an electricity services provider in Oman, has launched chat services through its website as part of its efforts to enhance support experience for customers.
The easy and convenient service provides a perfect platform for the company to communicate with customers in real-time.
With no wait time, customer queries and requirements are promptly addressed through the chat service. Through this platform, customers can reach out for assistance by chatting, rather than placing a traditional call to the contact centre, said the statement from Mazoon.
To avail the chat service, customers have to login to the Mazoon Electricity website and fill in a form that requests for contact and nature of chat details like request, inquiry and complaints. Once the specifics are filled, the user can start chatting with the contact centre personnel, it stated.
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"Understanding that building long-term relationships with customers is an absolute necessity, Mazoon Electricity is keen on offering its customers the advantage of the easy and convenient chat service," said a company spokesman.
While the company urges customers to use the chat service and experience the benefits of the service, it is confident they will appreciate the new channel of communication to reach out, he stated.
According to him, the direct contact chat service can answer common questions instantly and inform customers about Mazoon Electricity’s services.
"The easily accessible and convenient electronic service can educate and guide customers about any clarifications they may have," he added.
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, July 9, 2020
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