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News : Omantel Encourages ‘Work from Home’ by Offering Free Cisco WebEx and IGTIMAATI

#contactcenterworld, @omantel, @Cisco

Muscat, Oman, May, 2020 -- As nation-wide efforts to combat COVID-19 continue to grow, ‘Work from Home’ is gaining momentum with more organisations supporting their employees to work remotely.

Omantel, a Sultanate’s telecom and ICT service provider, has recently announced the offering of various ICT services that continues to help enterprises and government entities across the Sultanate to remotely collaborate and work efficiently from home during the pandemic. In cooperation with Cisco, Omantel extends WebEx service free of charge for 3 months, Teams Free trial for 6 months along with its partnership with Microsoft as well as 4 months free trial of IGTIMAATI, an Omani startup with an in-country hosted collaboration and conferencing platform. The various solutions are catered to address various needs of various applications and sectors.

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All of these offerings along with many others like audio conference, mobile IVR, Contact Centre as services (CCaS) were deployed and extended to enable the public and private organisations to work seamlessly from home and build on their operational excellence. 

"We continue to build on our primary role to keep people and businesses connected and lead a total connected community through innovation. As COVID-19 continues to weigh on industries and societies globally, we extend the support to our customers by offering a wide range of ICT products and services in order to encourage more organisations to adopt ‘Work from Home’ principles, improve their operational activities, and expedite the combating of the pandemic while ensuring the safety of their employees," said Eng. Baha Al Lawati, Vice President of Omantel’s Enterprise Business Unit.

He also added, "We are keen on developing our enterprise offerings and boosting partnership with public and private organisations in a way that drives the digital transformation forward and speeds up efforts toward containing the pandemic."

#contactcenterworld, @omantel, @Cisco

Posted by Veronica Silva Cusi, news correspondent

About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
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