News : Omeir Travel Agency Upgrades Call Centre in Abu Dhabi and Al Ain
Abu Dhabi, United Arab Emirates, June, 2016 -- Omeir Travel Agency recently invested in upgrading its call centers in Abu Dhabi and Al Ain.
The upgraded call center in Abu Dhabi has 40 multilingual staff that operates 24 hours a day extending support to all the services.
The call center is equipped with Cisco Call Center solutions with professionally trained customer care agents to work seamlessly and round-the-clock with customer demands and business needs, ranging from general queries related to visa, travel insurance, ticketing to hotels and holidays and more. Customers can choose to visit the call center directly to discuss or can call the call center.
Abdulla Bin Omeir, CEO of Omeir Bin Youssef Group said: "We established our first call center in 2001 with nine staff, and then we officially launched our 24 hour operation call center on 2011 with 20 multilingual agents. Today, we have invested in upgrading our system keeping the future in mind."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
He further added: "As part of our strategic expansion plans, we have recently established two new outlets to serve our customers in Washington DC and in China. Our Al Ain call center will be fully operational right after Eid al-Fitr, and there will be further expansions in future to elevate our reach."
Omeir Travel Agency has also introduced a new secure payment gateway to help this segment grow and support the UAE economy at large.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Communication Is Key
Published: Tuesday, June 7, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...