News : Omeir Travel Agency Upgrades Call Centre in Abu Dhabi and Al Ain
Abu Dhabi, United Arab Emirates, June, 2016 -- Omeir Travel Agency recently invested in upgrading its call centers in Abu Dhabi and Al Ain.
The upgraded call center in Abu Dhabi has 40 multilingual staff that operates 24 hours a day extending support to all the services.
The call center is equipped with Cisco Call Center solutions with professionally trained customer care agents to work seamlessly and round-the-clock with customer demands and business needs, ranging from general queries related to visa, travel insurance, ticketing to hotels and holidays and more. Customers can choose to visit the call center directly to discuss or can call the call center.
Abdulla Bin Omeir, CEO of Omeir Bin Youssef Group said: "We established our first call center in 2001 with nine staff, and then we officially launched our 24 hour operation call center on 2011 with 20 multilingual agents. Today, we have invested in upgrading our system keeping the future in mind."
He further added: "As part of our strategic expansion plans, we have recently established two new outlets to serve our customers in Washington DC and in China. Our Al Ain call center will be fully operational right after Eid al-Fitr, and there will be further expansions in future to elevate our reach."
Omeir Travel Agency has also introduced a new secure payment gateway to help this segment grow and support the UAE economy at large.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, June 7, 2016