News : Omnichannel Cloud Contact Center Provider, Bright Pattern, Expands Presence in Japan
Bright Pattern, a provider of global contact center software, is pleased to announce opening a local office in Tokyo, Japan. Bright Pattern launched a local cloud point of presence in Japan early in 2017 and now has established an office.
"Japan has always been a strong market for the Bright Pattern product and our expansion and local office will provide close-knit and personalized support to our Japanese partners and direct customers," said Konstantin Kishinsky, CEO of Bright Pattern. "In a world where much of business can be done online with minimal human interaction, we are trying to bring a personal touch to our Japanese market with our local sales and technical support team. At Bright Pattern our customers are family and we believe they should be treated as such."
"Global companies demand a high level of excellence for software reliability, security, compliance and manageability," said Bright Pattern Product Manager, Sergey Menshikov. "Bright Pattern addresses all of the key requirements for successfully operating global, enterprise-grade customer support teams."
"I am very excited to be joining the Bright Pattern team," said Kenji Hatomi, Director of Business Development in Japan for Bright Pattern. "I have been working in the contact center industry for over 20 years and Bright Pattern is truly bringing an innovative product to market with their 5.0 release."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Wednesday, November 8, 2017
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