News : Omniquo Announces AppConnect Partnership With Talkdesk
Sunnyvale, CA, USA, July, 2017 -- Omniquo is proud to announce that they'll be joining Talkdesk's AppConnect, the first enterprise app store. Talkdesk, a provider of cloud-based contact center software, announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco.
Omniquo will provide its domain conversational Artificial Intelligence (AI) product to offer intelligent agents to Talkdesk's customers. These intelligent agents will engage in real-time natural conversation with customers or prospects by chat or SMS to carry on a bidirectional parlay.
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"Omniquo is thrilled to be part of the Talkdesk ecosystem. Our intelligent agent product and the AI-based conversation platform is a perfect fit for the next generation customer interaction disrupters like Talkdesk. We are confident this synergy will drive higher engagement rates and operational efficiency to Talk Desk users," said Sunny Gosain, Chairman and CEO of Omniquo.
"When we built AppConnect, partners like Omniquo are exactly who we had in mind for the platform. Their technology is world-class and they share our team's vision of a contact center that can adapt in real-time to customer needs," said Robert Sur, Head of Platform at Talkdesk.
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Tuesday, July 4, 2017