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News : On COVID-19: Vodafone Healthline Call Centre Provides Guidance to Ghanaians

#contactcenterworld, @vodafoneghana

Accra, Ghana, April 14, 2020 -- Vodafone Ghana has reopened its Healthline Medical Call Centre to empower Ghanaians with accurate COVID-19 information and refer suspected cases to the Rapid Response Team (RRT).

Healthline Call Centre was established in 2013 by the Vodafone Ghana Foundation to provide expert medical advice on the phone to Ghanaians, reducing the stress people usually go through to get medical service.

In support of the risk communication activities of the Ghana Health Service (GHS), the project is expected to enhance government’s effectiveness in combating the spread of erroneous COVID-19 information and rumours, which has become a major concern for governments and medical workers worldwide.

Healthline Call Centre operates a daily schedule from 8am to 8pm, and is manned by 50 doctors from the Ghana Health Services (GHS) who have received COVID-19 training. Ghanaians can now dial 255 to access this service.

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Commenting on the initiative Patricia Obo-Nai, Chief Executive Officer (CEO) of Vodafone Ghana said:

‘’At Vodafone, we are proud to avail our mobile technology for this health initiative. We believe in developing pioneering and sustainable initiatives that solve pressing social issues and benefit the whole country. Our commitment is to utilize our innovative technology in mobilizing social change and improving people’s lives as we work together with government to fight the coronavirus.’’

Dr Joyce Aryee, Board Chair of the Vodafone Ghana Foundation also said in a statement:

‘’In line with our passion for health, the Vodafone Ghana Foundation is happy to be at the forefront educating and creating awareness about COVID-19, which poses a significant threat to the livelihood of Ghanaians. We are excited that this partnership will have great and sustainable impact on Ghana’s fight against the global pandemic’’

Dr Dacosta Aboagye, Chairman of the Risk Communication and Social Mobilisation Committee for COVID-19 at the Ghana Health Service, who led a training session for the 50 doctors said:

‘’The medical call centre is a timely intervention to support our risk communication efforts in fighting the virus. We are grateful to Vodafone for this remarkable initiative.’’

#contactcenterworld, @vodafoneghana

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.modernghana.com


About Vodafone Ghana:
Company LogoEstablished in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
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