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#contactcenterworld, @talkdesk
San Francisco, CA, USA, June 02, 2020 -- Talkdesk(R), Inc., the cloud contact center for innovative enterprises, announced On selected Talkdesk to propel its customer service operations ahead. With "running on clouds" as a key point in On’s goal to revolutionize the sensation of running with soft landings and explosive takeoffs,
"In the rapidly changing landscape of the sports industry, it’s imperative that we are always available to our customers through multiple channels so they can reach us through the method they prefer," said Josie Lennard, head of customer service, North America, On. "Outstanding customer service is vital to our success and we are confident that our move to Talkdesk will sustain and strengthen the connection we have with our customers."
As a global footwear and apparel brand looking to expand its footprint and grow its customer service organization, On chose Talkdesk for its cloud flexibility to support growth while maintaining voice quality and systemwide reliability. Talkdesk offers a solid system with a complete omnichannel offering to support On’s mission to grow its brand worldwide and differentiate through customer experience.
"We are excited by On’s selection of Talkdesk and look forward to being the foundation upon which they can provide outstanding customer experience," said Tiago Paiva, chief executive officer, Talkdesk. "Today’s forward-thinking enterprise organizations are making the customer experience a competitive advantage with Talkdesk and transforming their contact centers to keep pace with customer demand."
#contactcenterworld, @talkdesk
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, June 4, 2020
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