News : OnBrand24 Call Center Partners with Local Fulfillment Center
Beverly, MA and Franklin, MA, USA, Oct 4, 2016 -- OnBrand24 Inc. and Barrett Distribution Centers Inc., announced a strategic partnership to provide call center and product fulfillment solutions for mutual consumer packaged goods customers.
OnBrand24 is a full service call center solutions provider with locations in Beverly MA, Portsmouth NH, and Savannah GA. Barrett Distribution Centers, a third party fulfillment & logistics company based in Franklin, MA, services customers in the health & beauty, cosmetics, apparel and footwear, consumer electronics, food, consumer packaged goods and automotive parts industries.
"We have found that our traditional retail and ecommerce customers are increasingly looking for innovative fulfillment solutions that encompass not only the physical pick, pack and ship of orders but options to improve the entire customer experience from order management to delivery." stated Scott Hothem, SVP of Customer Solutions for Barrett Distribution Centers. "OnBrand24 complements our physical ecommerce fulfillment network with the highest level of customer care centers that provide phone, email and chat services which have become an increasingly critical link in the e-Commerce supply chain."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From OnBrand24
We are a Massachusetts call center services provider serving clients in the Boston area, New England and nationwide. For 30 years, OnBrand24 has delivered domestic, 24/7 outsourced telemarketing, telesales, inbound order processing, help desk, outbound B2B lead generation and appointment setting. Our mission: Enhance the customer service and sales revenue of our clients and lower their business costs.
Published: Friday, October 7, 2016