New York, NY, USA, Oct. 4, 2021 -- One Equity Partners ("OEP"), a middle market private equity firm, announced that it has completed the sale of ResultsCX (or "the Company"), a customer experience partner to Fortune-100 and 500 companies worldwide. Financial terms of the private transaction were not disclosed.
Headquartered in Fort Lauderdale, Fla., ResultsCX provides automation-enabled customer support, acquisition, enrollment, retention, membership assistance, technical support and transaction processing services to companies across the healthcare, telecom and cable, media and retail industries. Realization Reflects Firm's Ability to Drive Transformative Growth Through Strategic Acquisitions
In November 2015, OEP acquired ResultsCX (formerly known as The Results Companies, LLC) and simultaneously completed the transformational acquisition of TLK Group, a founder-owned and managed customer relationship management business. The Company subsequently completed three additional acquisitions under OEP's ownership: Corporate Call Center Inc., which expanded ResultsCX's presence in the healthcare sector; USA 800, which diversified the Company's financial and retail industry presence; and DeviceBits, which provided ResultsCX with an AI and machine learning-based customer service software platform.
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"Success in the BPO industry is still largely about people. We are grateful to have been able to partner with Chad Carlson and his leadership team as they shepherded the business through the difficult COVID period and quickly re-accelerated ResultsCX's growth. ResultsCX's commitment to innovation, its focus on creating a stable and attractive work environment, reducing employee attrition, and the Company's unending commitment to provide quality and effective customer service position ResultsCX for continued success," said Greg Belinfanti, Senior Managing Director, OEP. "Today, ResultsCX is well positioned to continue to scale and to transform the BPO industry through differentiated AI-powered technology and seamless end-to-end customer engagement solutions," added Inna Etinberg, Principal, OEP.
"We would like to thank OEP for their unwavering support and exceptional strategic guidance. Their partnership has enabled us to achieve transformational growth and to establish ourselves as a next-generation customer experience solutions provider," said Chad Carlson, CEO of ResultsCX. "ResultsCX has set the standard for using data-driven insights to create customer experiences that build brands and deliver high ROIs."
Posted by Veronica Silva Cusi, news correspondent
The Results Companies is a Global Customer Experience Management provider. Solutions are the hallmark of Results' Partnership approach delivering contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree.
Published: Tuesday, October 5, 2021
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