News : One of Stefanini’s Specialists, Present in “Top 100 Young Successful Managers”
Bucharest, Romania, JUNE 14, 2016 -- Anca Fotache, Senior Operations Delivery Manager for Stefanini Romania was included in Business Magazin’s catalog "Top 100 Young Successful Managers". The catalog is an editorial initiative of a business publication in Romania dedicated to recognizing the performances of young managers holding key positions in companies specialized in a variety of industries.
With extraordinary results and a booming career in her two and a half years of experience in the outsourcing industry, Anca is now coordinating the service delivery activities in the company’s headquarters in Bucharest, but also in the secondary local centers based in Sibiu and Targu Mures, supervising approximately 500 employees.
The Senior Operations Delivery Manager also plays a key role in the company’s activity around the world from the position of Global Service Desk Manager, coordinating global teams of more than 50 specialists from Manila (Philippines), from two centers in China, from Southfield (United States of America) and from Stefanini’s headquarters in Sao Paulo (Brazil).
Anca’s portfolio includes more than ten global clients specialised in a variety of industries like pharma, FMCG, consultancy, automotive and energy, to which Stefanini delivers IT support services (ITO and BPO), including support for the local subsidiaries of the companies.
Last year, Anca Fotache coordinated numerous projects oriented to the increase of operational efficiency by improving the productivity and the occupancy of labor forces, using the resources of the company efficiently in delivery centers and increasing the employee retention rate.
Anca offered multiple career opportunities to employees aspiring to positions such as Team Leader, Service Desk Manager, Site Operations Manager. The expansion of Anca’s portfolio created 100 additional jobs in the company. The manager also involved herself in a mentorship program dedicated to improving the skills of Stefanini’s Senior Team Leaders.
Posted by Veronica Silva Cusi, news correspondent
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