News : One Park Financial Boosts Customer Engagement With HeyWire LiveText Agent
Cambridge, MA, USA, November, 2015 -- HeyWire, an enterprise text messaging solutions provider, announced that One Park Financial has selected its HeyWire LiveText(R) Agent app to provide 2-way, conversational texting over its existing business phone numbers to enhance the productivity of its customer engagement teams.
The HeyWire LiveText Agent application enables One Park Financial contact center personnel for 2-way conversational SMS texting from their agent consoles via their toll-free business phone numbers. Employees no longer have to text from personal mobile devices. Instead, customers can call or now text the same One Park Financial business numbers, and employees can text back with sales and service assistance.
Posted by Veronica Silva Cusi, news correspondent
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HeyWire Business is the leading enterprise mobile messaging company that delivers mobile-first business communications and customer support. The company is a pioneer in bringing cloud texting to business landlines and customer support 1-800 numbers, connecting businesses and professionals securely and reliably with anyone in their business world – inside and outside the enterprise. Channel partnerships with leading business technology providers extend HeyWire Business'' reach to more than 25 million business people and major call centers, on a cloud platform that handles over a billion messages
About One Park Financial:
Since 2010, One Park Financial LLC has been a provider of Business Financing and Factoring Loans.
Published: Monday, November 23, 2015