London, UK, March 23, 2021 -- Mental health charities for young people and musicians have marked one year of lockdown by speaking to NME about the importance and ease for those struggling to reach out and seek help.
Tuesday, March 23 marks the one year anniversary of UK Prime Minister Boris Johnson announcing the strict measures of the first lockdown to tackle the spread of COVID-19. A recent study found that one in four young people have found themselves "unable to cope" during the pandemic, due to anxiety, "missing out on being young", and fear about their futures.
Simon Gunning, CEO of CALM (the Campaign Against Living Miserably) said that his charity alone had taken 130,000 calls and over the last year, as well as a 100 per cent increase in the use of their website from 16-24 year-olds looking for help and advice.
"It’s been an incredible and dramatic year for increased demand," he told NME. "At the start of lockdown, we saw about a 38 per cent increase in demand for our helpline straight away. It continued around that but then jumped up whenever any kind of change was announced – like pubs opening and things opening up. People remained frightened, even when things changed for the better. We were told to go from a position of safety into being told we could leave that position of safety and that frightened people.
"We’re hearing from a lot of people who have never used helplines before, and that the people who might not consider themselves to be the ‘sort of people’ to use a helpline have found that it was really needed."
A recent poll by CALM found that 90 per cent of people surveyed claimed that they have struggled to start a conversation about how they were really feeling.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"If you had anxiety before, it’s likely to be a lot worse now. Even if you didn’t, there’s a lot more to be concerned about and some people have no one else to talk to," said Gunning. "The new kind of concerns come a lot from people working in the NHS with the trauma they’ve experienced, a lot of people who are unable to access mental health services that were restricted due to COVID and younger people who haven’t been able to see others.
He continued: "Isolation is incredibly difficult, especially when it’s imposed from elsewhere. With 16-24 year-olds we’ve been trying to deal in this strange commodity of hope, but it’s a very elastic concept. With older people, hope is quite an immediate thing about the next 24 hours. For younger people, it’s a more long-term view of the world. When normal things like exams, going to university and festivals are taken away, there’s a vacuum. That vacuum might be filled with social media, which is a great tool but can also be very damaging."
Gunning said that the gender and age inclusive charity were fully prepared for an increase in the demand of their services with the changes that will come towards the set roadmap date of June 21.
Asked for advice to those who might not have yet reached out for help, Gunning replied: "Give it a go. No one has ever regretted having a conversation that you can just walk away from. It’s anonymous, completely non-judgemental, and we are highly interventionist. We’ll help you with whatever’s going on in your life right now. We’ll help you think of solutions to problems. We’re just here to look out for you.
"It’s about starting that muscle memory to allow yourself to talk about what’s going on between your ears that will lead you to be able to talk about it again."
Help Musicians meanwhile, told NME that their helpline Music Minds Matter had seen a 25 per cent increase in musicians and people from the industry contacting them concerned about their mental health. Around 80 per cent of musicians and industry workers recently surveyed said that the current situation was having a significant negative impact on their wellbeing, especially with regards to financial problems – and how long it might take for their work to reach 2019 levels again.
"Linked to financial anxiety is mental health. That’s made worse for musicians by the inability to create, collaborate and connect through music," Help Musicians’ CEO James Ainscough told NME. "Music isn’t just a lifestyle, it’s an identity. Take that away and they have to go through bereavement and grief."
He continued: "Getting back to work will bring its own mental health challenges for musicians. Performance anxiety could hit people like a truck. They haven’t performed for a year and now every self-doubt and insecurity could come back even bigger. The mental hangover from the pandemic will be a long one, and there will be more bumps in the road as people readjust to working again. Our survey has showed that it’s triggered by real things like financial worry, but made worse by uncertainty for the future."
Music Minds Matter is open 24 hours a day, seven days a week – offering "a therapeutic conversation with a trained counsellor at the moment you need it". "That’s available to everyone in the music industry, not just musicians," said Ainscough. "It’s not like they hang up if you can’t play piano!"
He continued: "For anyone who’s already struggling, it’s never too late to reach out. For someone who isn’t struggling, it’s never too early to ask for help. The point of Music Minds Matter is that it’s the start of a conversation. You’ll be talking to someone who understands and who can point you in the right direction. It might even just be very simple advice that keeps you away from the brink. They’re experts and they’re ready for you.
"It’s also about staying connected with your friends and colleagues. Isolation can make your relationships go strange in all sorts of respects. The message for people who aren’t struggling is: look out for your friends who might be."
For help and advice on mental health:
Help Musicians UK – Around the clock mental health support and advice for musicians (CALL MUSIC MINDS MATTER ON: 0808 802 8008)
CALM – The Campaign Against Living Miserably
Music Support Org – Help and support for musicians struggling with alcoholism, addiction, or mental health issues (CALL: 0800 030 6789)
YOUNG MINDS – The voice for young people’s health and wellbeing
Time To Change – Let’s end mental health discrimination
The Samaritans – Confidential support 24 hours a day
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, March 25, 2021
|1.)||Acqueon Technologies Inc.|
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
|2.)||Avyukta Intellicall Consulting Pvt. Ltd.|
Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :
Dynamic custom agent crm popup
10+ Custom Reports
Cloud Telephony with/out "Host your Trunks" option
and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months
|3.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|4.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.
Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.
Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
|9.)||Cloud IT Services GmbH|
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.
All rates include:
Instant Call Reports
Call Layout after Completion
Your Own Caller ID
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.
Stop worrying about technicalities and focus on the most valuable aspect: giving the best service and customer experience with our intuitive features. All of our features and modules are fully adaptable to any business needs.
Obtain the benefits of using software fully tailored to your business, start saving money, and boosting your productivity.
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.
- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding
Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.
We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
|15.)||Teckinfo Solutions Pvt. Ltd.|
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.
The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
|16.)||Tru29 Outsource Solutions Inc.|
Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...