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News : Onecom Adds Market Vodafone Service to its OneCloud Managed Service Platform

#contactcenterworld, @OnecomUK, @vodafonegroup

Hampshire, UK, March, 2021 -- Onecom, a business telecoms and cloud communications provider, has strengthened its strategic partnership with Vodafone with the addition of SIP and SD-WAN connectivity to its OneCloud Platform.

The OneCloud platform (formerly known as the Olive CMSP) has been developed over the past three years to provide a one-stop cloud aggregation point that enables customers to consume services from multiple providers in a single secure portal.

The new five-year agreement with Vodafone enables its SIP and SD-WAN services to work seamlessly within OneCloud, alongside existing Mobility solutions, further strengthening the relationship between Vodafone and Onecom as the first and only UK partner to provide the interconnection. Onecom has been Vodafone’s Strategic Partner of the Year for the past 11 years, and due to its recent acquisition of Olive is also now Vodafone’s leading Innovation Partner.


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Onecom Group CEO, Martin Flick said: "Vodafone and Onecom have developed an unrivalled partnership, managing more than 500,000 corporate citizens and mobile users between us, and our combined capabilities beyond just mobility have continued to expand into a much broader portfolio of services.

"Due to COVID 19 we have seen the demand for flexible, remote and secure working increase, along with the need to pivot more traditional infrastructure quickly to meet rapidly changing customer demand. This new element to our partnership with Vodafone really brings together our combined expertise and experience like never before.

"Our OneCloud platform is a game changer and aligns Vodafone non-mobile portfolio alongside already established partnerships with Mitel, Gamma, Virtual1 and Microsoft into a single operating model.

"Customers can now move their traditional telephony and contact centre services into the cloud and combine them with collaboration platforms like Microsoft Teams, enabling seamless remote, home and mobile working quickly, efficiently and more cost effectively than previously seen."

Vodafone Head of Strategic Partners, Sylvia Chind, said: "Onecom has shown true resilience in what has been a challenging year for everyone, supporting our mutual customers through the pandemic. Through the recent acquisition of Olive Onecom has accelerated its product development strategy to meet the rapidly changing needs of UK businesses. We are delighted to be extending our partnership to deliver such innovative cloud-based services with our best of breed SIP and SD-WAN connectivity at its core."

#contactcenterworld, @OnecomUK, @vodafonegroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://onecom.co.uk


About Vodafone:
Company LogoEstablished in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Saturday, March 6, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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