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News : OneConnect Unveils New Updates for Hosted Call Center Solution
Toronto, ON, Canada, Jan 26, 2015 -- OneConnect, a Canadian telecommunications provider, is pleased to announce new features and updates for their Hosted Call Center solution.
The latest update offers enhanced usability, improves overall efficiency and scalability. The new update includes: addition of Report Scheduler and a new version of the Call Center Agent software (CCA).
"Innovation and process improvement is at the core of OneConnect’s DNA, and we show our commitment by continually improving and enhancing our Hosted Call Center solution", said Gianni Creta, VP Business and Hospitality, OneConnect. "I am excited about the new CCA updates as it will significantly enhance overall experience for our clients and partners."
This update is a part of the value OneConnect offers through a subscription to their Hosted Call Center solution. OneConnect’s goal is to offer a tailored solution to its clients and partners that is continually upgraded with most advanced features and functionality.
Posted by Veronica Silva Cusi, news correspondent
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OneConnect was founded in 2003 to bring new communications technologies to small and medium sized Canadian businesses. Over the last decade, we have added well-known Canadian brands including Yak for Business and Canopco to our product offering. OneConnect has become known as Canada’s premiere hosted VoIP company as well as a boutique, nimble provider of integrated voice, network, collaboration and cloud services specifically focused on communication.
Published: Tuesday, January 27, 2015