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News : OneFamily Appoints Olive Communications in Deal
London, UK, Sept 15, 2015 -- OneFamily, a modern mutual with customers in the UK, is set to invest over four years in the latest communications technology as part of its ongoing mission to stay at the forefront of agent support.
It has appointed Olive Communications, based in High Wycombe, to develop and implement the initiative following an exhaustive tender process.
The end-to-end solution will be designed, implemented and managed by Olive, who were selected based on its extensive technical and managed services capability in the financial sector with the service starting in September.
A unified communication and contact centre solution will be built on Mitel’s cloud-based platform and a knowledge management system developed that can be used by agents giving them far faster access to information, documentation and FAQs.
Martin Flick, Chief Executive of Olive Communications said: "We are very proud to have been selected to work on such a strategic project in partnership with OneFamily. OneFamily is a very exciting business, with clear plans for setting the standard for customer service and I am delighted they have chosen Olive as its trusted partner to help achieve this"
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Olive Communications
About Olive Communications:
Olive provides communications solutions across the four cornerstones of IT Infrastructure; Voice, Data, Mobility & Applications.
OneFamily offers modern mutual, family finances, children's savings, investments, family investments and engage mutual
Published: Monday, September 21, 2015