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News : OneFamily Improves Family Engagement with Proactive Outbound Contact Centre Solution

#contactcenterworld, @Noetica_

London, UK, Apr 11, 2023 - Noetica, announced that the financial services organisation, OneFamily, is using its outbound contact centre technology. Its dialling, call scripting and campaign management is improving how OneFamily agents engage with families in the UK.

OneFamily is a customer-owned financial services company that offers lifetime ISAs, lifetime mortgages, junior ISAs, child trust funds, bonds and over 50s life cover.

OneFamily is using the MiContact Center Outbound from Mitel at its contact centres in Brighton and Swindon, delivered by Opus Technology, a company that has more than 30-years expertise in delivering  business telephony, contact centre, managed IT, business mobile and digital technology solutions. 

Sales Standard Manager at OneFamily, Jim Moughton, states: "At a time of growth for OneFamily, it has been essential for us to have a reliable platform in place that allows us to deliver excellence to our customers and prospective customers through servicing and sales. The Noetica platform enables us to do this." Moughton adds: "We’ve been impressed with Opus Technology and the technical support that Noetica provides, this will be fundamental to our needs during our period of expansion as we move further into using enhanced technology, scripting, CRM and predictive dialler."
"Our sophisticated outbound solution enables organisations such as OneFamily, to engage in more proactive and ultimately more productive customer engagement."
Steven Brooks, Chief Commercial Officer, Noetica.

Michael O’Donnell, Chief Commercial Officer at Opus Technology said: "The successful execution of this project demonstrates the cohesive collaboration and symbiotic interplay between OneFamily, the customer, Noetica and Mitel, the vendors, and Opus, the trusted solution provider. It is great to have us all working in unison towards achieving the optimal outcome for OneFamily."

#contactcenterworld, @Noetica_

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.noetica.com


About Noetica:
Company LogoNoetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
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About OneFamily:
Company LogoOneFamily offers modern mutual, family finances, children's savings, investments, family investments and engage mutualCompany Profile Page

Today's Tip of the Day - Call-backs

Read today's tip or listen to it on podcast.

Published: Wednesday, April 12, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Contact Center Assessments

 
1.) 
CX JS Consulting

Contact Center Optimization Services
We are the leading customer experience management consultancy specializing in maximizing ROI from CX programs with technology, telecommunications, and banking clients. Our work addresses three interconnected challenges of the Contact Center:

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Use patented predictive behavioral analytics to inform leaders of contact center agent burnout and churn, enabling empathy and extending agent employment.

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Identify the intents of customer contacts and use your X + O data to take strategic actions that improve the customer experience, reduce costs, and create capacity for higher value in...
(read more)

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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