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News : OneTrust Home Loans Opens Client Relationship Center in Arizona
San Diego, CA, Jan 6, 2014 -- OneTrust Home Loans, a mortgage banker out of San Diego, California, announces the opening of their Client Relationship Center (CRC) in Chandler, Arizona. The CRC is an inbound call center operated by OneTrust Home Loans to provide incoming call product support and information inquiries from potential borrowers. The CRC is a central point of the organization from which all customer contacts are managed. Calls are answered by a live person and are routed to appropriate people as part of the company’s CRM system. Clients have the ability to contact OneTrust by telephone, email, website, and fax.
"With our national platform, it only makes sense that we embrace the direct-to-consumer model through the opening of our Client Relationship Center. This is the future of mortgage lending. With this strategic move, we provide the customer additional mortgage options, faster processing times and more advanced technology to get their loan closed timely unlike the larger banks," said Josh Erskine, CEO of OneTrust Home Loans. "Our call center’s responsibility is also to retain customers so they do not defect to the Company’s competition. As a result of their positive experience with us, the CRC will help create customer loyalty for the organization. The positive and helpful customer service experience will generate a stream of referrals."
Doug Helvig, Director of Call Center Operations stated, "The CRC technology is extraordinary and provides our sales team the ability to respond more effectively, efficiently, and intelligently through technology."
Posted by Veronica Silva Cusi, news correspondent
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About OneTrust Home Loans:
OneTrust Home Loans is a direct lender and servicer with sales and operations across the country. OneTrust Home Loans provides an array of product options including conventional, FHA, VA, USDA, jumbo, resort lending, and foreign national loan options. OneTrust Home Loans is focused on strategic national growth without compromising its market niche of fast and efficient loan closings and being a home-buying resource for consumers from their search for that special home through closing.
Published: Friday, January 10, 2014