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News : Online Abuse of Kids on the Rise: Helpline Data

#contactcenterworld

New Delhi, India, Aug 28, 2018 -- The dangers of the online "game" Blue Whale, believed to push participants towards suicide, have been revealed by the national child helpline, that received 39 calls last year from children entrapped by a challenge posed by a dominating administrator.

In September 2017, helpline 1098 received a call that two 15-year old girls from Agra had been rescued at Hoshangabad railway station in Madhya Pradesh. They were running away to Mumbai to deliver on a "task" assigned by the administrator of the game.

The girls told a counsellor that the game administrator threatened them that if they quit the game, they would lose their parents.

All 39 similar calls from children to 1098 in 2017-18 revealed a link with the Blue Whale Challenge. Some called to deal with the fear generated by the game, others were children in distress requiring physical intervention and then there were those seeking information about the game.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Cancel Training At Your Peril

Read today's tip or listen to it on podcast.

Published: Thursday, August 30, 2018

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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