Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Online Banking Fraud Continues to Rise


Johannesburg, South Africa, May 16, 2019 -- The call centre of the Ombudsman for Banking Services (OBS) fielded 26 970 calls last year, an increase of 18 per cent year-on-year and 58 per cent more than the past two years.

The Ombudsman for Banking Services (OBS) released its annual report today highlighting some interesting statistics for its operations for 2018 which includes the fact that they closed 7307 cases last year. This, according to Reana Steyn, Ombudsman for banking services was 12 per cent more than 2017 and an increase of 40 per cent over the last two years.

What’s more she said ATM fraud complaints dropped by four per cent from 18 per cent to 14 per cent and debt stress-related complaints almost doubled from 3.4 per cent to 6.5 per cent. She said their call centre fielded 26 970 calls, an increase of 18 per cent year-on-year and 58 per cent more than the past two years.

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

The office opened 1 459 and closed 1 349 internet banking fraud cases for the year.

"Online banking related complaints continue to be the biggest pain point for customers," said Steyn.

The number for online banking related complaints closed by the office in 2018 is slightly less than the previous year, however, it is still the top category of complaints opened and closed for the second year running, making up 22 per cent of all cases opened. ATM-related complaints made up 14 per cent of cases opened, a decrease of four per cent from 2017.

Internet banking, ATM- and credit card- fraud accounted for 48 per cent of the complaints. She said the fraudsters used various tactics to entrap banking customers including by sending emails and phoning them. Steyn says the emails and calls are so convincing that many customers get taken in by the scam.

"This happens despite all the warnings issued by banks and even our office. Thousands of customers are fooled by the scammers and in the process they lose millions of Rands. In many cases victims disclose their personal banking details, passwords and PIN numbers which are the direct cause of the loss, and in those instances the banks are not in a position to issue a refund," Steyn added.

Out of the 7 115 cases opened, 2 659 (37 per cent were related to maladministration). The demographic view shows that the bulk of the complaints are from Gauteng at 42 per cent, Western Cape, 15 per cent, and KwaZulu-Natal 13 per cent. "The more significant statistic is that 70 per cent of the complainants are from people over the age of 40. We believe the older generation may be more prone to falling victim to bank fraud and we are targeting our awareness campaigns and consumer education to address this issue."


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Friday, May 17, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Employee Engagement Solutions

Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =