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News : Fast Fix 123, Uses Five9 Cloud Contact Center Solution
San Ramon, Calif., Oct 21, 2014 -- Five9, Inc., a provider of cloud contact center software, announces Fast Fix 123, a worldwide provider of technical support services for home users and businesses, has successfully grown its business with Five9.
Fast Fix 123 provides computer services and diagnostics for a variety of devices and brands; the company’s remote connection technology allows certified technicians to repair and configure IT issues online. Fast Fix 123 uses Five9 to enable its contact center to handle an average of 2,000 inbound and outbound calls per day.
"When starting Fast Fix 123, we recognized that selecting the best possible contact center solution was going to be critical to making our business model a success. Choosing Five9 was an easy decision, we needed a system that could not only facilitate calls, but also integrate call tracking, analytics, detailed reporting, and other critical contact center features. Five9 was the only vendor capable of handling our requirements." – Paul Cozzolino, CEO and founder, Fast Fix 123
Posted by Veronica Silva Cusi, news correspondent
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Friday, October 24, 2014