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News : Only 10 Calls Made to Police Helpline in as Many Days

#contactcenterworld
Kathmandu, Nov 10, 2014 -- In the wake of frequent fatal accidents across the country, Nepal Police on November 1 set up police helpline, urging all to report to the law enforcement agency about speeding, overcrowding, reckless driving and other malpractices in transport services.

But police have received only 10 calls in as many days. Nine calls were made from the Kathmandu Valley and one was made from outside the Valley, informed NP spokesperson DIG Madhav Joshi.

The nine callers from the Valley had complained against micro-bus and tempo drivers for not moving according to schedule and the one caller from outside the Valley had complained that transport entrepreneurs in far-western Region were operating with single driver even on long route buses, said DIG Joshi. "Complaints are forwarded to nearest police unit to address the problem," he added.

But why are there only 10 calls in as many days? Is the general public ignorant about the helpline? Or are people yet to believe police indeed will address their grievances?

"Following some horrific road accidents and casualties in various parts of the country, the issue of road safety has become the concern of all," said DIG Joshi. "So, we as the forefront law enforcement agency came up with the helpline idea. In the meantime, we have also intensified checking on highways," he said, adding that police hope more calls will be received in coming days which would help the law enforcement agency to reduce road accidents.

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According to DIG Joshi, speeding and carrying passengers more than vehicle’s capacity were the main reasons of fatal accidents of late.

"Additional police personnel have been deployed to check speed and load of vehicles on highways and other roads. Likewise, vehicles are being checked to ensure that the staff do not use stools to accommodate extra passengers," he added.

Police from the nearest unit would be deployed to check the condition of vehicles if they are informed. For this, one can dial 4412780, 4411549, 4415597 and 4412748 or toll free number 16600141516 or mobile number 9849091139 and control room at 100.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.thehimalayantimes.com

Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

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Published: Tuesday, November 11, 2014

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