News : Only 12% of the Outsourcing Companies in Romania are Call Centers
Only 12% of the outsourcing companies with operations in Romania have as main activity the call center part, according to a CBRE study.
"Outsourcing is not only call center activity. The Shared Service Centers have had a very important evolution in the last years, as they have tripled their number," said Laura Dumea-Bencze, head of research within real estate consultancy firm CBRE Romania.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Some 47% of the outsourcing companies in Romania work in the developing and maintenance of software, 17% are active in business services such as human resources, accounting and support, whereas 12% mainly offer call center services.
Outsourcing grew by 40% in Romania in the last four years. The local outsourcing market has over 200 companies, with about 67,000 employees. It covers about 500,000 sqm of office space.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assisted Transfers
About CB Richard Ellis:
CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services firm (in terms of 2012 revenue).
Published: Monday, November 23, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Turkcell Global Bilgi|
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry exper...