News : 181 ‘Helpline for Women’ Yet to Take Off in Maharashtra
Panaji, India, Nov 17, 2015 -- The committee on simplification of procedure for effective delivery of public services has recommended to the state government to introduce CM (chief minister) helpline and establish an autonomous authority, headed by the all-India service officer, to monitor the delivery of the services.
The CM helpline has been suggested for resolving various issues as regards the Right to Citizen and Time-Bound Delivery of Public Services Act.
The committee headed by N D Agarwal, a retired civil service officer, has suggested to the state government to notify 500 public services under Right to Citizen and Time-Bound Delivery of Public Services Act 2013. The panel sought amendments to around 26 acts and rules besides recommending simplification of administrative procedures so as to streamline the process to avail pubic services in time-bound manner.
The committee has already submitted the final report to the government and sent the copies to all the departments.
The committee has recommended that the government should introduce CM helpline on the line of Madhya Pradesh government with the assistance of call centre; and in order to implement the act effectively the government should establish separate autonomous authority on the line of Madhya Pradesh and Karnataka governments.
The suggested autonomous authority should be entrusted with responsibilities such as to carry But awareness drives for citizens about their rights to get the services in fixed timeframe.
The body should educate the citizens about proper documentation for services and monitor delivery of services with timely reminder to designated officers.
The authority should take timely action against the officers who fail to deliver the services in time-bound manner, and it should give time-to-time appreciation and re-organization of the officers who deliver the public service on time.
"If the government introduces the CM helpline then it will help the citizens from the state to forward their grievances online and in return the government can direct the concerned department or officer to resolve the grievances," Agarwal said, adding that such a helpline exists in Madhya Pradesh.
Agarwal is hopeful that the Goa government will consider the recommendations made by the committee.
The report has suggested that the government can enforce the law and direct the officers to perform the duty in time-bound manner when the government is informed that the services are not delivered on time.
This is only possible if the citizen informs the government, or the government develops a mechanism by which the performance can be monitored.
Further it has also been recommended that the citizen should be aware about their rights, and they will have to ensure that the concerned officer delivers the service on time, or otherwise the concerned officer will have to face the music.
Stressing that if these provisions are not made the notification issued under the act will remain in files, the committee has said the states of Karnataka and Madhya Pradesh have done so by using an e-governance facility.
Furthermore, the report of the committee has also said the government of India has approved the ‘e-district project’ (centrally funded), for which the state has already appointed ‘e-district manager’, who is supposed to monitor the e-governance initiative.
Posted by Veronica Silva Cusi, news correspondent
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