Louisville, KY, USA, June, 2021 -- New job opportunities are coming to Lousiville.
OnPoint Warranty Solutions, a Louisville-based provider of warranty services for manufacturers, retailers, service providers, home builders, insurers, and consumers, plans to create 104 full-time jobs in Jefferson County. The company will add the jobs at the facility's call center.
The jobs will pay an average of $18.55 an hour, with benefits included. OnPoint could get back $900,000 in tax incentives over the next 10 years if it continues to grow.
"Our competitive cost structure and high quality of life makes Louisville an attractive place for companies offering B2B services, and despite the pandemic-created recession, business services bounced back quickly and remains one of Louisville's strongest industries," Mayor Fischer said. "Thank you to OnPoint Warranty for choosing Louisville for this expansion and for your commitment to our city."
OnPoint launched its Louisville location in 2018. OnPoint provides warranty underwriting and administration, extended appliance and electronics warranty administration, home warranty administration and HVAC service plans, and a newly launched screen protection program for manufacturers, retailers, service providers and other entities in the consumer market.
Currently, OnPoint's Louisville location employs 16 people.
Posted by Veronica Silva Cusi, news correspondent
Published: Tuesday, June 15, 2021
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Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
You may have seen the meme going around that captures what tipped the balance towards digital. The questionnaire asks, “who is driving your digital transformation?” After “CEO” and “chief digital officer”, the third option is “Covid-19” highlighted with a red circle. The pandemic has been tragic in the toll it has taken on the lives and health of the global population, forcing billions to stay at home. Yet, it has also been a catalyst for change in a bigger way than any event since the last world war. Who would have thought that a bank would lend a new customer a million dollars or more based on a video inspection of the mortgaged property and without any physical paperwork or face-to-face K...
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We are omnichannel. We know that your clients want to be able to contact you through any channel, whether it is via telephone, social customer service (WhatsApp, Telegram, social networks), email, self-service, outbound or live chat. That is why we think about each improvement with the omnichannel experience as the main focus. ICR Evolution has been designed to exceed your customers' expectations, offer an excellent and consistent experience across all channels, increase productivity and retain talent in your company. We make it possible thanks to features such as Intelligent Contact Routing, Self-Service with Voice Recognition (IVR), Predictive Dialer, CTI, Scripting and Flow Design Tools, and Omnichannel Communications Management.
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