News : OnQ Operating Company Launches Outsourcing and Contact Center Solutions
Houston, March 27, 2014 -- OnQ Operating Company is pleased to announce the launch of its healthcare labor outsourcing and contact center solutions.
Formed in response to the demands in the healthcare market to mitigate increasing financial and regulatory pressures, shifts in delivery models, and declining reimbursements, OnQ is poised to meet these challenges by reshaping and redefining the quality of healthcare labor outsourcing.
"The global labor market has become increasingly important in healthcare delivery in the U.S., but buyers of global outsourced labor face significant challenges under today’s models," says Jack McBride, CEO of OnQ Operating Company. "These challenges include proximity to the U.S., time zone and cultural differences, and a lack of in-depth understanding of the U.S. healthcare system. OnQ has solved these challenges by establishing operations in near-shore Panama, placing experienced U.S. healthcare executives onsite to manage operations, and building a relationship with the University of Panama to produce a top quality workforce knowledgeable in U.S. healthcare revenue cycle management. This combination results in a high performing, accessible business partner who understands your business needs."
A full suite of healthcare labor services is available to maximize effectiveness across the entire revenue cycle including coding, charge entry, demographic entry, institutional account handling, payment & adjustment manual posting, payment & adjustment electronic exceptions handling, reconciliations of payments posted to bank deposits, A/R follow up, patient services, electronic rejections, and credentialing support.
OnQ has built its healthcare Labor Outsourcing and Contact Center solutions utilizing human and technological assets with the understanding that the patient experience can have wide-reaching impacts on the client and is geared towards a positive experience.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
About OnQ Operating Company:
Headquartered in Houston, Texas and comprised of seasoned healthcare executives, OnQ helps clients manage their costs, processes and consistency of delivery. By partnering with OnQ, physicians, billing companies, hospitals and payors can capitalize on billing expertise, take control of the revenue cycle, maximize reimbursements, and enjoy complete transparency of their business operations.
Published: Monday, March 31, 2014