News : OnviSource Announces Enhanced Solutions
Plano, TX , June 24, 2014 -- OnviSource, a provider of solutions for contact centers and enterprises, announces the release of its expanded OnviCenter 7™, a consolidated infrastructure that powers a unified, comprehensive suite of software solutions and products in optimization, automation, and unification for front office (contact centers), back office functions, and operations management.
The new OnviCenter 7 solution strategy is based on the fact that today’s enterprises of any size demand optimization and automation for their customer interactions and business transactions for both their contact centers and the back offices. Furthermore, they require a holistic view of their customer’s transaction journey and operational data across multiple organizations, platforms and sites in order to effectively monitor, engage, and improve. Bringing technology, information, and communication together eliminates data silos, reduces operating costs while increasing productivity and performance, improves profits, and creates a competitive edge.
Posted by Veronica Silva Cusi, news correspondent
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OnviSource enables companies to cost-effectively optimize, automate, and unify their customer interactions, business transactions and processes for their contact centers, back offices, and IT organizations through software products, cloud services or outsourcing solutions. Founded in 2004, the company has a well-established customer base with over 1,100 installations in a broad range of industries, has experienced consistent growth and profitability.
Published: Friday, June 27, 2014